If your employer asks you, or you're deciding to open an account with them. Don't. First, this app doesn't have all the same options that other banks do, especially security measures like locking your card. When it comes to transfers or returns they make you wait 7-10 days for anything to go through. The app is also nothing like the website. They're website is just like the app they no longer use. Very inconvenient. The bank puts their needs above yours, always and they're policies reflect that.
Raven 1082
It's a decent app but it's just so oversimplified there's a lack of clear information when you need it. Making transfers, checking balance, stuff like that, it works great. But if you need to dispute a charge good luck. There's not even customer support besides a phone # which when I called no one picked up. Doesn't have the security of a real bank. Also really dislike the update that requires your card info to do anything, just pointless/annoying since the whole app is locked by password anyway
Conni Hines
It's a bare bones app. Wasn't very well thought out. Has gaps in the information being recognized and applied to where it needs to be. Does not have the ability to update card and you have to do that online. Very confusing when it says you have a balance on a card that is no longer activated when it should be on the activated and most recent card. Even more confusing when customer service uses the numbers on the back of the card when referring to your account. ok otherwise.
Carlos K. Garcia
Today, 3/15/2024, I was scheduled to be paid, and I was. My problem is that I was expecting to have $339.02 ,and did for 60 seconds. The ATM , an Allpoints machine , failed to disperse any money, and it indicated on the receipt that it had given me the amount requested. I was forced to use an alternative machine and after attempting to get enough to pay a bill, it refused to allow me to obtain the additional required amount. As of 6/29/225, the app for Rapid works great.
Toby Martino
Ive been using this app for three years because of work. It's unreliable. It locks me out constantly and no not user error. The only redeeming factor was the transfer system from the card account to my bank was easy. Now they changed it without warning, and i dont have access to my money, so i can't pay my bills. Im livid. To Employers looking for a good option look somewhere else. Their customer service is unhelpful most the time and causes more issues then it helps.
facciabella85
I wound up with this card via employer. Why any employer would use such a garbage company is beyond me. You're limited to 5 card transactions a day. Constant problems with address verification for online orders. Unexplained money depleted from account. Outsourced customer service with a several second delay. $300 ATM withdrawal daily limit. Transferring money doesn't work. Endless problems and as you can see from the reviews they couldn't care less.
Tarryn Game
really good for keeping up with your stuff, but the fees, and the app lag is wild. it will try to long in and then restart and restart and then I can't go back in the app for abt 2 hours. it's always that same bug. but I would appreciate it if they went and tried to stop it. or make it better to where I don't bug out like that. maybe fix it and stuff and I'll give u 5 stars but until then. it's so buggy. please fix.
Cherrydoll
The app itself is fine, I guess. I could overlook a lot of things except for the fact that Rapid charges you every time you transfer your own money to cash app, or use a vending machine. I'm about to change to literally any other paycard. Also, they do not give you the option to set your payment for an earlier deposit.
Sheila Haley
for over a month now, I have not been able to log in to my account due to " limited technical issues" this is unacceptable. It is inconvenient and unsecure to have to log into the actual website every time I need money from my savings. this app was very good for a long time, I've used it for years. I'm uncertain what the actual issue is but it has become an actual problem. do better rapid!
Jared
Some how my name got put in inaccurate (probably my fault) and I've called support a few times and been assisted but the email they have given me doesn't seem to reply nor process the request to solve the issue. Would love to have my name corrected, other than that the card works only not being able to view the account is a little time consuming needing to call a number every time.
