This app sucks. It said that one of the items I put on my menu was unavailable so I edited that specific item to take off one of the extra items I added to it. Then it let my order go through to the payment. then when I tried to place my order after adding in all my information all it does is say "there was a problem" It doesn't tell me what the problem was so I can fix it and I couldn't even place my order.
Sean G
The app is easy to navigate. Very responsive, easy to read, easy to customize order. Only change I would suggest is allowing easier restaurant location selection. It finds your location and your only option is the closest restaurant. I wanted to pick up from a restaurant that was much further away, but it's closer to my house. I will be using the app again though
hailey
If they're out of something, it shows on the menu still and you won't know until you're about to pay. Sometimes it's glitched and says they're out of something,but if you place the order you get the food anyways. I'm also running into a constant "invalid auth token" while trying to place orders, so I cannot do anything in the app. Really annoying.
Gee Thompson
The app was easy to set up and use. The issue came once I ordered. The food wasn't as good as when I eat there and they added a huge tip to the bill. Easily 22% or more. To add insult to injury they didn't do anything that would warrant a tip like that. She spent all of what two mins with me? Hardly worth that. I would recommend just going to R/R and placing the Togo order or just eat there.
Craig Martin
Won't let me complete my profile, always gives an error message. I have a reward listed as save $10 on a $30 order. Despite the reward showing in my cart the $10 discount does not apply in the cart or at checkout. Contacted customer service and they were of no help. Too much hassle for me I'll just order somewhere else. Absolutely terrible app Red Robin should be embarrassed I'm sure it's costing them lost business.
DumbSkull
Red Robin has great food! But whenever I want to order food it comes with all kinds of issues. The app is buggy and gives me error messages if I change tabs, and for some items like the tavern burgers it glitches out and won't let me add extra fries! And now my most recent problem is that it won't even pick up my location or show me any of their locations on the map. I tried to sign out and back in, and now it won't let me sign back in! All it does is darken the screen and load and then nothing.
James McDaniel
What this app really needs is more pop-ups. I mean, who doesn't love being constantly bombarded with requests for their location or the chance to join yet another promotional club? Because clearly, the more times I'm interrupted by these ads for your own company, the more likely I am to actually spend time on your app, right? One day, I might actually see all the prices on the menu. 5 stars. Keep up the good work.
Austin Witherspoon
Mysteriously canceled order through app. We tried to order food tonight, drove 40 minutes to pick it up, and staff was completely confused on arrival. We received confirmation of the order through the app ( correct location and pickup date and time) and staff took 20 minutes to tell us they didn't see it in their system and couldnt make us the food since it was close to closing. Bad experience, I'd order in person in the future
Sam McNear
Pros: I like that you can customize orders like saying make fries extra crispy or no pink in for burger. Also love that you can add extra fries and sauces for free. Cons: Can't view order history, say current order was wrong, or change/add to order even 30 seconds after you order. I ordered a no pink burger and when I got home I found it raw in middle, and I'm not exaggerating "raw" I took a picture to prove it, but the app has no way to say food was wrong.
Juan Lopez
When I can order what I want it works. However IDK how this apps works in terms of menu items. Half the time I can't order menu times because I have to pick a cheese, which are marked required, but have zero options for cheese. Can't add to cart cause it's mysteriously marked out of stock... How do I want to cook my burger? Sorry only option is no-pink, and trying to put in "special cooking instructions" with a 16 character limit seems to be largely ignored. I still get well done patties.
