I been trying to make a transfer for 3 days already, it's says It's on hold. been trying to get help with theirs costumer service, they transferred me 6-7 to different agents, all asking me the same questions, over and over, (they don't know what they are doing) and I been trying over the phone and it's even worst. I wouldn't recommend this to anyone. Bad, unreliable and horrible costumer service.
Steve
Transaction stuck in review pergatory Transaction stuck in review, conflicting guidance from multiple agents, and no proactive updates Promised timeline missed twice: ETA moved from 9am on the 31st to 9am on the 1st without explanation. Multiple contacts, same result: I reached out repeatedly, provided all requested info within minutes each time. One agent claimed they had “manually verified” my ID, but my account status and banners never updated. Do not use this company!
Taz
Scam! they steal money for 10 days. remotely was fine but after last update they charge you before allowing you to verify the transaction. This is wierd as usually transaction is done only after sevurity verification ans never before. this way they make you pay twice and then cancel one transaction or both and tell you to wait 10 days for a refund. shameful
Johana Maya
I've been using the app for a while, and I agree with all the comments. This used to be a great platform fast and reliable, but not anymore. Here a list of const of using the app and to be aware before to try so you save your time. 1. Referral program: it's a lie, they make it so hard for you to obtain it, link don't work, you're referred is not on the list, make sure this and that, their app doesn't work, but we are the ones that have to correct things 😉 2. Different options to send: only on
Naomi Anderson
Using Google Pay to send money didn't work. The Customer service advised me to cancel the transaction and make a new one using my card directly rather than Google Pay. However by doing this I wouldn't have received the introductory rate. They weren't able to do anything about this, or to change the payment method on my original transaction. They also weren't able to open a ticket to get someone to look into why Google Pay wasn't working with their platform.
Faith Mazunda
I did an express transfer on March 31 and today April 4, it still says "in progress." Remitly instantly took money from the bank so I can't access the money. I chatted with an agent and was told there was system maintenance and if I cancel the refund may take up to 10 days. I will go back to using Xoom or something else. Xoom warns me about transfer delays or creates an error before I send if there's a problem. They also give a 30 mins window where I can cancel and the money remains in my bank.
Brandon Hoang
They will boot off their regular customers after a while. I have been sending money for months, maybe a year now and if they find one single thing they don't like, even the purpose of the sent money, they will suspend your account. Customer Service doesn't even help, everything reported is unclear in the Customer Service dept. Resending or correcting past info you have to jump through hoops as well esp to cancel them. I don't write reviews usually, but this needs to be heard.
A Google user
What a waste of time putting all my info in to set up an account and have every transaction cancelled. Tried three different payment methods and every one rejected. Jumped on Western Union and goes through on the first try. Security is one thing....failure to provide the basic service you set out to provide is another. Never use this service again.
Joshua Adams
Was the best app for sending money internationally. Simple. Quick. Intuitive. Reliable. I recommended it to all my friends and family. Now I will not. They recently froze my account with no warning. I asked them to review and they replied they have reviewed and can not reactivate my account. I asked for a reason why and all they said was I violated their user agreement. No further details how. Unprofessional. I'll find better and Remitly can cash me outside how bow dat.
Mayur Dhikle
Wish I could give less than 1 star. I made a Instant transfer to India via Bank Deposit. The money was supposed to reach out in as quick as 15 mins, but never did. Called the customer service team multiple times to understand what went wrong with the transaction and all they have to say is that they are investigating the issue. Been over a month now and have no resolution. My money is gone as well. Recommend not to use this service.
