Stupid process for entering birth date. Really stupid. Got to scroll back a month at a time. When you're 64 y.o. that can take awhile. Also what's with the 10 digit password? Edit - so they updated the app, but still haven't fixed the stupid date field issue. Finally got a physical card so I could buy gas cheaper. But they want more info than the FBI has on me. Not worth it for $.10/gal. I can save almost that much just using my rewards credit card. Uninstalled.
Peter Bell
1st off, the station I frequent knew nothing about the program; a new open opened nearby, they did. Got 2 cards tried to register but must've screwed up: at the pump doesn't recognize my tel numbers; can't login because it doesn't recognize my password; how much time ya think I'm spending w apps while trying to pump gas? Tech support is non existent/non-responsive= I give up. Benefits aren't supposed to be this much work.
Michael W
This app ended up costing me $35 and a rude collection agency call. I switched checking accounts and tried to change it on the app. It was unclear if it worked. It just kept telling me that I already had an account. I tried a small transaction (under $10) to see if it would be declined or if I would get a notice/link to change my bank information. Neither happened. Instead, I got a rude call from a collection agency representative saying I owed an additional $35 fee that they refused to waive.
A K
App is OK - when it works - could be better. "Dismiss" is incorrectly spelled on the app - so clearly someone needs to do a better job with QA. App has given me enough problems in the store that it's just easier to tell the person your phone number to get proper credit. Their whole technology bit is getting there, just not yet as polished.
A Google user
Day #3 I'VE UNINSTALLED & REINSTALLED & APP STILL NOT WORKING! Please fix the app. locking up, crashing. Fix so I can give 5 stars. otherwise I love the app. Everyday I get free lunch and I'm always racking up points. It's so much better than any other in store & gas station app. It's saving me a lot of money. But again, once the problem is fixed, I'll give 5 stars . it's been half hour, I was able to change my password and login app. I played the game and won my daily 5pts & it crashed 2xs.
Darlene Wolfe
Great rewards program! Their site however is horrible!! Not user friendly! I've been trying to set up rofo pay and it's been a pos!! I am not fond of this new update! In a email that notified us of update and that we wouldn't be able to get points during the maintenance, we'd get 1000 points, not 400! THE WORST THING THOUGH, THEY REMOVED THE GAME IN THE APP!! I PLAYED THAT GAME EVERYDAY! VERY DISAPPOINTED!
A Google user
I like RoFo, and I love saving 10 cents a gallon on gas, but honestly this app isn't really very good. The app just doesn't offer much. For example, I should be able to look up gas prices for individual stations. Since station prices upload directly to each store, they could be uploaded to the app at tge same time.
Wanda White
I love using my Royal Farms Rewards. This program has made it possible to earn free food, coffee, and other drinks, in addition to other grocery and convenience items. All I have to do is pick up a Rewards card at any location, download the app, and set up an account. Every time I go to any Royal Farms location I'll use my Rewards number which is found on the card. If I don't have my card I'll just use the phone number associated with my account. It's so easy and so worth it. FREE FOOD !!!
George Nieves Jr.
My experience was great with the staff but it's an inconvenience that the self checkout machines are only taking EBT., Credit and debit cards now. It was much more convenient and quicker before when the self-checkout was available to everyone and accepted cash as well. It also seems like I'm not earning as many points with specific items as I did before or receiving as many offers to redeem. As well as not getting any discount when buying Royal Farms products..
Jennifer B
If icould giveth app 0 stars I would. I have been trying for several months to create my account to be able to see how many points I have accumulated and to be able to use my rewards and every single time I get to the ending of the page and click the button for my account to be created I keep getting an "ERROR" message. I can understand the first time maybe even the second( I'm a very patient person) but this has been well over 10 times. I just tried again and once AGAIN I got the same BS. HELP!
