Lagging, slow and doesn't open on its own. It sometimes opens, sometimes it knows where I am and knows to automatically authenticate me, but recently I end up having to use the generated code and enter it manually. Google authentication works so well, I'm sorry you don't offer that support.
This app needs work. To the dev team please address the following: 1. when i set the app to "auto approve from this location" then please remember this setting for longer than a day. Also provide us a way to review these sites and unapprove them if necessary. I run a highly mobile team and locations change pretty much everyday 2. improve the time taken to receive a auth req. There are times ( regularly) that i don't get one at all. This is very frustrating and in a busy call centre sometimes means (like others have posted) that it takes 10 times or more to log in. 3. allow the app to run in the background on my samsung phone. I have apps that i have open for days and they are fine.... i have to restart your app EVERY time i want to authenticate thanks
The Approve button almost never works when trying to log in. I have to open the app and enter the code, but on the computer it takes three clicks to get to the code screen so -1 star. At least the code works.
It's was working fine until I deleted the app and installed it again. Now the Salesforce login page is asking for verification code while the app is showing me the phrase to add. Don't know how to reconnect the account with the app. There is no backup and no option to reconnect. And I'm stuck out of all the Salesforce accounts at the same time.
Salesforce Authenticator is terrible. To add account to app, you need access to your account... But to get access to account you need the account to be added to the app.... 🤦🏻‍♀️🤔 Don't think they thought this through.... It's basically a catch 22 with no actual solution. I would recommend for everyone to hold off on using their 2 factor authenticator as long as possible.
This app has made my life a living hell. I add my location as a trusted location every single time it asks, yet I have to use it to login every single day, usually 10 or more times a day. It doesn't remember your trusted location ever, and it doesn't even remember you're logged in and makes you log back in over and over and over all day every day.
I get push notifications but they are silent. I have gone through all the app settings and phone settings, this is the only app with this issue. this is terribly frustrating bc sometimes I need to approve a trusted IT consultant to help me in my system. I want to provide access for them but I do not know that the notification was sent without sound.
I STILL can't login to PartnerNet. I've been trying to add an account on this app for 47 minutes and I'm starting to get frustrated. The app refuses to allow me to connect to the PartnerNet app and I can't open an account connection and I don't get any notifications to approve an account. I've uninstalled and reinstalled both apps 5 or 6 times now and am still struggling. Why is this so difficult?! Someone please help!
This app should be easy to use and it should be simple to transfer my authentication to a new phone. However, it simply doesn't work properly. I used the email option the first time and after competing the process, the app simply took me back to the start. It even said in green, your accounts have been restored. Now the "transfer using email address" button doesn't work anymore.
Salesforce authenticator is great if you login from a new device but sometimes I have trouble verifying if the computer is faster than the app and vice versa. One time I had an issue with my phone and I could not login at all. It was a hassle. Our IT dept had to reset my account and I was able to login about an hour and a half later.
