Reviews for SALLY BEAUTY

I am a Long time “in-store” customer of Sally Beauty. Decided to try ordering online. I placed three orders. 2 of those orders were missing items and one even had an incorrect item that I didn’t order. Some items were out of stock but still listed as for sale. I was sent an email to […]

products will say available for 2HD then when added to basket, products will no longer be available for delivery. that is. waste of time. I have to add multiple types of the same product after researching the best one for me to use to then have to choose something else because the system isn’t accurate […]

I love sally but the employees at my local store are standoffish and awkward and the app is a nightmare. It’s glitchy, freezes all the time, makes me enter my card information and address multiple times, randomly empties my cart, and just overall sucks. The web site isn’t much better. However, there are a handful […]

Was a 5 star, but this current “update” is awful. Cart won’t load. Takes forever to make changes in the cart. One minute it’s available for 2hr delivery, the next it’s not.(well within the delivery hours) Had to remove items and then replace them to work. FINALLY got my order placed then it was mysteriously […]

I always get my hair dye and similar products here. They have a great selection of hair colors (especially the bright ones, my favorite!) and several brands to choose from as well. They carry tons of salon quality nail polish, have a decent amount of assorted makeup, and of course they stock all kinds of […]

I would give less stars for the app if I could. This was the worst time I have ever had ordering online ever. It would not except my info In spite of the fact I tried five times to put it in. The customer service phone fix had me on the phone on hold for […]

What a nightmare! I have tried 5 times over the past 2 days to check out to make a purchase! I start the process update everything & then the items in my cart are incorrect! I have to go back multiple times to start the process again! Yesterday I gave up! Today I had to […]

Installed and shipped for 30 minutes before I got a message that they needed to do a security check and my access was denied. I uninstalled it, then reinstalled it and now within 2 minutes of logging in, I get that same screen over and over and can not get back on the actual app!! […]

I usually love Sallys, but my experience online has been absolutely horrible! The first time I tried to order, four days after it had already been processed, someone on their end canceled it with no warning, and when I tried to get ahold of customer service, I couldn’t even talk to someone because the system […]

I was really excited about the fact that Sally now offers same day delivery, however when trying to order via this app I have experienced nothing but disappointment so far! When you add things to your cart for delivery, it takes a full min to actually add the item! And then you get excited to […]

Checking out was an issue, I had gotten an error that a product was sold out, but It was just the UPC so I had to manually scroll through the whole order to figure out what item and remove it but I had 3 of them. It only started that I could purchase 3 of […]

This app is impossible! I literally have to switch between clearing my cache and my shopping cart just to move one item at a time from “in store pickup” to “ship to me”, and it still takes the app 30 seconds to a minute for each request to process if it even does. App is […]

The app is very buggy. When checking out, it doesn’t properly apply my payment method or address, causing me to not be able to submit the order. I have to resort to checking out on a computer. Also, if you could extend the duration of when rewards expire to a few months that would be […]

I would have gladly given 5 stars, everything that’s available in store is available on the app My only issue is how slow it is. I tried to place an order last week but after a couple hours I drove over to shop in person. Today, I had all of the same stuff as last […]

Trying to view product details and or place an order or just scroll or navigate between pages is beyond ridiculously slow…it’s torturous and frustrating to say the least! and God forbid you decide to change your delivery method in your cart after already having added a few products! sheesh! I’d almost rather just shave my […]

App has many great features and deals. The free, immediate, live beauty advice is awesome! They even send a whole shopping list and email instructions for the products. Only reason I left off one star is because they haven’t figured out the online purchase and return portion yet. You are still required to save your […]

I never had problems with the app before; browsing, placing orders, etc. But now nothing comes up with manual searching other than: “Sorry, something went wrong. Please try another category” and it’s completely blank when you tap the shop tab. Uninstalled, then reinstalled the app and now I can’t login, but I can login on […]

Sign in, your discounts work…great! Leave the app to do something, com back and theyre gone completely. Can’t edit or delete payment forms, earned coupons disappear if you sign out and sign back in yet they have to be used by a certain time. I cant just make a pickup order and get it. My […]

The app is average. It is not the easiest to navigate due to the search bar. It is a crapshoot everytime I use it. I just never know where it will take me. The reward system is worthless. I have shopped with Sally’s for a long time and have spent lots of money but I […]

Edit: Images to products dont always show up after you click on the color swatches. Looking at polishes but will have to use another site with better product displays to make a purchase. Also, the limited information on the site and app in regards to hair color (some hair colors have no pictures/sample images or […]