I am having the same issue as many. When I take a picture of a receipt, I choose ok, then it asks retake or use. I choose use and the app closes and does not save receipt. Clearing cache occasionally works but many times I have to power down my device and restart. This use to never happen but over the last 6-8 months, it happens all of the time.
This is app is horrible. It is inconsistent at best. It dies not accurately document addresses, set to auto, It does not always get the mileage correct. And now since I had to update it I cannot even open the mileage part of the app, not to set for capture automatically and not even to enter mileage manually. So it is completely unusable now. Edit: I contacted you through the website and didnt get a response for over a week, closer to two weeks to be honest. And no one fixed anything.
Extremely buggy. Says it's saving expenses, but they never come up in the list -- not from "upload receipt", nor "quick expense", nor from adding within a report. There's nothing quick or easy about this app anymore (although it did used to be alright a year ago), it is literally easier to take photos with my phone and upload them to my computer and add the expenses there.
Just blank. Loads with no options. Just says "All Done" and it has done nothing. Meanwhile, the clock ticks away as the deadline to get reimbursed approaches and somehow it becomes my fault the app is broken. Previous versions of the app had problems connecting and loading reciepts. Seems like more of the same runaround to me. I get a feeling they dont like to pay out but love getting the contract extended. 2 step verification seems like a solution without a problem. K.I.S.S.
If I could give this negative stars I would. Have to use it for my work, and the process for entering expenses is so frustrating. You have to save a million times. You have to enter the expense type, save it and only then can you add attendees. You sometimes lose your progress if you enter the expense type after the other details. The calendar defaults back to the last expense you saved, even if you haven't been back in the app in a week - why not just default to THE DAY YOU'RE CURRENTLY LIVING?
Like your receipts saved and logged to expenses?.... Then don't use this app! I travel a lot and can't keep all of my receipts so I take a picture, upload, and go. Yesterday I find that the last 60 days of receipts are gone and no one can help me. The glitching, crashing after opening another app and going back to Concur, and constant lagging is beyond frustrating. If you are a higher performing sales organization with a traveling sales team I would advise you look elsewhere.
I really wish they would have kept ExpenseIt as a stand alone app, it worked so much better that way. Expense entry through the Concur app itself is so much more cumbersome for no reason. Forget trying to do an expense report via the mobile app, you have to go to the desktop browser apo to do everything you really need except the most simple stuff. And...you can't even book a multicity flight on the mobile app. Useless
Poor. For security, they disable my phone and all my other apps until I enter a code. Then a password is also required. Too much security!! Then, the links are scattered and make no sense to the user. For instance, to get to a closed report, I have to use the "Open Reports" link. Also, there are several parameters I have to type in that never change. Delete these!
After three years of using this: 1. Slow 2. Can't hang on to receipts when you photograph them due to poor compression 3. Often cannot connect to the internet Overall, these guys need to step up and make this a usable app for people on the go. It's meant to be a replacement, but at this point, I'll just hang on to the receipts and upload them a week later when the app works for some reason.
It rarely works. More often than not It will not show the open reports at all! I prefer to enter receipts with the laptop and switch to the app to do the pictures of the receipts. when it works it's fine. Today again the app says there are no reports to show. So I sign out and back in and/or uninstall and reinstall until it works. Sometimes I just wait a week and then it might work. please fix this app.
