Reviews for Schlotzsky's Rewards Program

The app hasn't been working properly in a while, it doesn't read the tickets baroness when you try to add them for your reward points and if you enter the number manually you get a message saying that is taking longer than expected to find the ticket that when they find it they will add it to the account. I have been waiting for a long period of time and they can never find them since I eat a scholotzkys several times per week I end up loosing quite a few points per week. Please fix it.

The app worked pretty good, but you need to type in order customizations (like "no tomato", "dressing on the side", "no mayo"), and there is a limit on the characters, plus it doesn't always save your changes. I find that the location doesn't always read the requested changes. It would be better if you there was item specific customizations that you could just click on to remove, kind of like Chilis or Subway apps do.

Schlotzsky's charges you to place an order on the app. My medium Deluxe Original is $9.99 plus local tax of $0.82. The app show a total of $11.14. They're charging 3.3% on the pre-tax price to let you order through the app... for a pickup order. An app should benefit the restaurant by making it easier for you to order, thus funneling business to them that might go elsewhere. Why should I be charged for the privilege? I'm not getting the food delivered. Time to get my sandwich fix elsewhere.

No clear instructions for recording points and the people in the store did not even know how to help me with it. When I saw my points did not increase after 3 visits I had to investigate on my own. You have to scan your receipts, app does not track them for you. When I tried doing that it said the receipt (from a couple weeks back) had already expired! Waste of space on my phone and reflects badly on the company. I now don't even want to eat there

It is works fine if you're going to have your location on at all times, but so many features don't work if your not near the building or your gps isnt on. Scan your receipt from the drive thru, absolutely not you're not at the restaurant. Check the menu for something, not if you're not near a restaurant. Use a coupon in store, not if you don't turn on your location, close & reopen the app. It does help me to eat there less, because I don't want the hassle.

PSA: Do NOT make scheduled orders for a different day with a deal. I tried several different times to redeem a deal and pick up my meal another day, my order got canceled at the last minute each and every time. So if you got a deal or offer, I strongly urge you to just redeem and pick it up before it expires. Even though it's 2021, online ordering on an app does NOT guarantee your order will go through sadly.

The reason that I am giving 2 stars is because I literally received 20 of the same notification within a matter of like 4 minutes. I cleared out 3 before realizing there were 17 (SEVENTEEN) more. And I just got another 2. It's the exact same notification. 1 would have sufficient. I only downloaded the app yesterday because I do a lot of deliveries from this store, and was like cool, I'll order food sometimes on the way, and get it when I pick up other food... Now I'm ready to delete the app.

Big improvement from when last reviewed. Their updates have fixed about every problems there was, except for that it doesn't apply the discount for Wednesday BOGO pizza. It lists the discount on the site but even at checkout it doesn't apply, but rather wants to charge full price. Other than that- largely improved (but be careful when pressing the "back" arrow on your phone: it will take you back further than you'd probably like.)

Not exactly user friendly. At some point it works, and you rack up some points. But then, it stops working. Like a few weeks ago, when I try to use my birthday promo for a free sandwich. Conveniently, the app wouldn't work, claiming some kind of GPS error preventing it from redeeming. So I wind up buying my lunch, and then a few weeks later it tells me all my points are about to expire because I haven't been by anytime lately. Well fine then. I'll go somewhere else. 😔

Watch your receipt for a service fee. I noticed one on my last purchase and have no indication what it's for. I have an email out to Schlotzsky's asking about this, but I've sent unanswered messages to the company before and am not entirely hopeful of getting a response. If the fee is for use of the app, I'll quit using it. I'll also be watching other apps I use frequently. Update: confirmed via Schlotzsky's staff. They charge a service fee each time the app is used to order and pick up.

This app made me want to claw my eyes out. It crashed AT LEAST 20 times. I just wasn't allowed to have Mac and Cheese at all, ever. Every time I picked it, it would crash. Every. Time. The app also took an entire evolution of the Southeast Asian soldier fly to start up every time. Combine that with all the crashing and general slowness, and it took 23% off of my battery. So not only is this app garbage, it actively tried to murder my phone so I could not use it. I just wanted Mac and Cheese.

EDIT: And now 1 star for the app fee you decided to start charging. No other food chain app does that so I'm calling it what it is, corporate greed. My review was 3 stars before, for the app charging a tip by default for every order. It's not fair for you to expect me to tip when you're not giving me table service for already overpriced food! Also, trying to order the BOGO pizza on the app (the only reason I even go to Schlotzsky's) is stupidly confusing and unintuitive.

every every time I attempt to apply points or offers through the app, it does not allow it, saying item not in basket. today I tried redeeming points for a small sandwich, selected one, but at payment said it wasn't there. so tried applying offer for 5 off of 30 or more. subtotal before tax was 33, but again said items not in basket. what the hell good is accumulating points if the stupid app doesn't allow them to ever be used!!! horrible app!! fix it!!!!!!!!

App crashes and goes back to home screen. If you attempt to login it freezes. Uninstall did not fix it. Works if you continue as guest but then you can't use your rewards on the "Rewards" app. It's been like this for days. I mean, look at the screenshots of the app that are for McAlister's deli. This dev team doesn't have their stuff together.

first the service fee for using the app is always a disappointment. now the updated new app REQUIRES a phone number with a notice "By providing your contact information, you agree to be contacted by the restaurant or third parties regarding the status of your order." not cool, especially since there is not an option out so you have to give the phone number to continue. well, ok, I suppose don't place an order. I like the food, just super disappointed in the "service".

I haven't been able to use the app on my phone for over two months at least. I tried to sign on but got error message about "UserName/Password". Tried to reset but no email was ever received. My computer at home shows me logged in and my information appears to be correct. But "Rewards Information is not Available Right Now. Please check back later." We were going about twice a month but haven't been back due to my Account/Rewards not working.

Update on August 6th 2025: still unable to use the app with a credit card. Continues to deny my credit card. New update is terrible. Wiped out all my info and payments, takes nearly 25 - 30 seconds to open to the menu where you can actually start ordering, continues to reject my payment options even when fully re-entering credit card info. was completely unable to order food so we ordered from someplace else.

app is practically unusable. it's extraordinarily slow, buggy, and unresponsive. when it does "work", the UI is not well thought out; menu items are often listed w/ incorrect prices & even the ingredients for some items are wrong. clicking on one menu item often takes you to a different item altogether, making ordering what you want impossible. Also, order options & item customization has been reduced. The app is very frustrating, even for something as simple as browsing the menu

App was working great for a couple months. Now I just get an error message saying I have missing account information and need to update it before I can do anything else. When I click on the Update button (because there's no other option) it shows all my info filled in. There's nothing missing. Now I have some money on a gift card I can't access. Seriously?!?!

There's a fee for using the app. New accounts get lots of discount codes, but they stop after two cycles. I was looking forward all week to the $5 pizzas, and then I only got errors when adding them to my cart. This is the slowest and most tedious food app I used. When the deals don't even work, it literally costs more than ordering in person.