The app hasn’t been working properly in a while, it doesn’t read the tickets baroness when you try to add them for your reward points and if you enter the number manually you get a message saying that is taking longer than expected to find the ticket that when they find it they will add […]
Reviews for Schlotzsky's Rewards Program
β Back to Schlotzsky's Rewards Program20 reviews
The app worked pretty good, but you need to type in order customizations (like “no tomato”, “dressing on the side”, “no mayo”), and there is a limit on the characters, plus it doesn’t always save your changes. I find that the location doesn’t always read the requested changes. It would be better if you there […]
Schlotzsky’s charges you to place an order on the app. My medium Deluxe Original is $9.99 plus local tax of $0.82. The app show a total of $11.14. They’re charging 3.3% on the pre-tax price to let you order through the app… for a pickup order. An app should benefit the restaurant by making it […]
No clear instructions for recording points and the people in the store did not even know how to help me with it. When I saw my points did not increase after 3 visits I had to investigate on my own. You have to scan your receipts, app does not track them for you. When I […]
It is works fine if you’re going to have your location on at all times, but so many features don’t work if your not near the building or your gps isnt on. Scan your receipt from the drive thru, absolutely not you’re not at the restaurant. Check the menu for something, not if you’re not […]
PSA: Do NOT make scheduled orders for a different day with a deal. I tried several different times to redeem a deal and pick up my meal another day, my order got canceled at the last minute each and every time. So if you got a deal or offer, I strongly urge you to just […]
The reason that I am giving 2 stars is because I literally received 20 of the same notification within a matter of like 4 minutes. I cleared out 3 before realizing there were 17 (SEVENTEEN) more. And I just got another 2. It’s the exact same notification. 1 would have sufficient. I only downloaded the […]
Big improvement from when last reviewed. Their updates have fixed about every problems there was, except for that it doesn’t apply the discount for Wednesday BOGO pizza. It lists the discount on the site but even at checkout it doesn’t apply, but rather wants to charge full price. Other than that- largely improved (but be […]
Not exactly user friendly. At some point it works, and you rack up some points. But then, it stops working. Like a few weeks ago, when I try to use my birthday promo for a free sandwich. Conveniently, the app wouldn’t work, claiming some kind of GPS error preventing it from redeeming. So I wind […]
Watch your receipt for a service fee. I noticed one on my last purchase and have no indication what it’s for. I have an email out to Schlotzsky’s asking about this, but I’ve sent unanswered messages to the company before and am not entirely hopeful of getting a response. If the fee is for use […]
This app made me want to claw my eyes out. It crashed AT LEAST 20 times. I just wasn’t allowed to have Mac and Cheese at all, ever. Every time I picked it, it would crash. Every. Time. The app also took an entire evolution of the Southeast Asian soldier fly to start up every […]
EDIT: And now 1 star for the app fee you decided to start charging. No other food chain app does that so I’m calling it what it is, corporate greed. My review was 3 stars before, for the app charging a tip by default for every order. It’s not fair for you to expect me […]
every every time I attempt to apply points or offers through the app, it does not allow it, saying item not in basket. today I tried redeeming points for a small sandwich, selected one, but at payment said it wasn’t there. so tried applying offer for 5 off of 30 or more. subtotal before tax […]
App crashes and goes back to home screen. If you attempt to login it freezes. Uninstall did not fix it. Works if you continue as guest but then you can’t use your rewards on the “Rewards” app. It’s been like this for days. I mean, look at the screenshots of the app that are for […]
first the service fee for using the app is always a disappointment. now the updated new app REQUIRES a phone number with a notice “By providing your contact information, you agree to be contacted by the restaurant or third parties regarding the status of your order.” not cool, especially since there is not an option […]
I haven’t been able to use the app on my phone for over two months at least. I tried to sign on but got error message about “UserName/Password”. Tried to reset but no email was ever received. My computer at home shows me logged in and my information appears to be correct. But “Rewards Information […]
Update on August 6th 2025: still unable to use the app with a credit card. Continues to deny my credit card. New update is terrible. Wiped out all my info and payments, takes nearly 25 – 30 seconds to open to the menu where you can actually start ordering, continues to reject my payment options […]
app is practically unusable. it’s extraordinarily slow, buggy, and unresponsive. when it does “work”, the UI is not well thought out; menu items are often listed w/ incorrect prices & even the ingredients for some items are wrong. clicking on one menu item often takes you to a different item altogether, making ordering what you […]
App was working great for a couple months. Now I just get an error message saying I have missing account information and need to update it before I can do anything else. When I click on the Update button (because there’s no other option) it shows all my info filled in. There’s nothing missing. Now […]
There’s a fee for using the app. New accounts get lots of discount codes, but they stop after two cycles. I was looking forward all week to the $5 pizzas, and then I only got errors when adding them to my cart. This is the slowest and most tedious food app I used. When the […]