Reviews for Sendwave—Wallet

Pretty decent for sending mobile money and used to be my go-to. Unfortunately the acquisition (Chime) has reduced the rates by quite a bit. App also hasn't been as reliable lately, sometimes it says the money went through but I never get an email so I have to wait a day or two just to avoid sending twice. Rates are better than the big boys but there are certainly more generous exchanges with equal support elsewhere.

I have been using sendwave for so many years,and they have been very good,but now they are terrible. 1. My transactions are not getting to my recipients on time, sometimes, it takes a day for them to receive, and the reasons I keep receiving is that this is a technical issue every time. 2. Recipient is on watch list, and I have been sending to the same recipient for while, you have to respond to email, ( compliance), i'm not sure if its a working email ,no response for 2 days.

I have been using send wave since it was in beta phase when Drew end team were piloting. It's been good until recently, where transactions are in progress for more than two days and no apparent reason. If you want to connect it will take up to one hour to go though the queue . They have grown too big and customer service and on time delivery is no longer a priority.

I do not recommend.. had a transaction that hasn't shown up on the other end.. I have called 7 times and they can't give me a clear answer on a resolution. They keep bringing up their local partners and saying that they are waiting for them as if I am in business with their local partners. I have sent nearly 20k via their service without one complain,, if I say there was an issue on a transact that 5percent if my historic, shouldn't that be a benefit of the doubt to expediently resolve.

I've been having a terrible experience with the Sendwave app. For the past two days, I've been unable to send money due to an error message. I attempted to resolve this through the chat support, but the representative stopped responding without offering any solutions. Frustrated, I decided to delete my account altogether. However, I'm now unable to access my account due to an "expired link" message when attempting to update my password. This prevents me from logging in and deleting my account.

I had an issue with the sendwave app where it would not allow access beyond the login page. The app would not recognize the three digit security code on the back of my card. Multiple attempts to uninstall and re-install the app did not work either. The good news: I called customer service and they reset my card info which required a re-entry of my info. The app worked immediately after and all this took just a couple of minutes. Lesson learnt, if one solution doesn't work, explore alternatives! I feel like a dummy , I should have called customer service months ago. Thumbs up CS.

I love this app and use it regularly to send money to friends and family in Kenya. Transfers are practically instant (usually less than 30 seconds). I love that it shows real time progress so I know exactly when it's received. If there is ever a delay, they email or text me to let me know why. Customer service is 24/7 and excellent. UPDATE: The last two updates have made the app impossibly slow. On both my phone and my husband's, the app freezes or crashes most of the time. What changed?

Sendwave was great before. I had not used it for a few months, then tried to send funds again, I had to verify my ID all over again. then had to verify who I was sending too, which I gave details for. paid for some graphics services but the guy just had a business Facebook page. because they couldn't verify an actual website they refused the payment. Told me my account was on hold or blocked. Crazy thing is they won't say why so I can fix the issue. Bad policy.

I loved this app at first as it was my go to app for sending money to family but recently I have so many issues it's unreal! Have been waiting for a limit increase for months now, called customer service and each time I'm told it would be 24 hours and someone will contact me, nothing since then! Also I miss the little penguin flying across the screen when the transaction was in progress, I don't care for the update at all but it is what it is, I'll start looking for other options soon!

This app use to be great for sending money but now it's not. You send money and the OTP doesn't get sent to the recipient. Don't get me started on calling them because at the minimum, you'll be in "queue" for at least 45mins to get to customer service. I have had to call them several times for this issue and I remember at one point I suggested they send the OTP also to the sender, that way, customers wouldn't have to call but that was not heeded. I'm researching another company now.