Reviews for Sendwave—Wallet

Pretty decent for sending mobile money and used to be my go-to. Unfortunately the acquisition (Chime) has reduced the rates by quite a bit. App also hasn’t been as reliable lately, sometimes it says the money went through but I never get an email so I have to wait a day or two just to […]

I have been using sendwave for so many years,and they have been very good,but now they are terrible. 1. My transactions are not getting to my recipients on time, sometimes, it takes a day for them to receive, and the reasons I keep receiving is that this is a technical issue every time. 2. Recipient […]

I have been using send wave since it was in beta phase when Drew end team were piloting. It’s been good until recently, where transactions are in progress for more than two days and no apparent reason. If you want to connect it will take up to one hour to go though the queue . […]

I do not recommend.. had a transaction that hasn’t shown up on the other end.. I have called 7 times and they can’t give me a clear answer on a resolution. They keep bringing up their local partners and saying that they are waiting for them as if I am in business with their local […]

I’ve been having a terrible experience with the Sendwave app. For the past two days, I’ve been unable to send money due to an error message. I attempted to resolve this through the chat support, but the representative stopped responding without offering any solutions. Frustrated, I decided to delete my account altogether. However, I’m now […]

I had an issue with the sendwave app where it would not allow access beyond the login page. The app would not recognize the three digit security code on the back of my card. Multiple attempts to uninstall and re-install the app did not work either. The good news: I called customer service and they […]

I love this app and use it regularly to send money to friends and family in Kenya. Transfers are practically instant (usually less than 30 seconds). I love that it shows real time progress so I know exactly when it’s received. If there is ever a delay, they email or text me to let me […]

Sendwave was great before. I had not used it for a few months, then tried to send funds again, I had to verify my ID all over again. then had to verify who I was sending too, which I gave details for. paid for some graphics services but the guy just had a business Facebook […]

I loved this app at first as it was my go to app for sending money to family but recently I have so many issues it’s unreal! Have been waiting for a limit increase for months now, called customer service and each time I’m told it would be 24 hours and someone will contact me, […]

This app use to be great for sending money but now it’s not. You send money and the OTP doesn’t get sent to the recipient. Don’t get me started on calling them because at the minimum, you’ll be in “queue” for at least 45mins to get to customer service. I have had to call them […]

I have been using Sendwave for years now. I tried other apps too because of their promised high rates but I have to admit Sendwave is my go to even with the low rates because of the convenience. Also they would never take money from my account if the transfer didn’t go through and the […]

This is the worst app I have ever had I my entire life. Every single day, the app is having issues. I cannot last a day without issue with sending money. I would advise other people to use other applications. They would add ‘cancel the money transfer ” if the money is still in processing […]

They’ve been ok for awhile until you experience a delay then it’s: No preemptive measures were put in place to alert clients of delays until after the fact. No action was taken to resolve the issue after hours of patiently waiting. No clear reason were put forward as to why there was a delivery delay […]

I offer this constructive feedback as a loyal customer with close to $100k transfers on this App. A recent transaction went through without confirming my password. Customer service said it was due to an “advanced security” update. I find that explanation unreasonable and counterintuitive, especially as most Apps are pivoting to 2-factor authentication. Please restore […]

App. doesn’t work. Submitted I.D. & video selfie & was unable to send money from my debit card. I checked my card, called the bank, looked online, & there were no issues with my card. Even tried another card & same issue. Called customer service, & they said an automated system decides whether to process […]

Used to be a great app. My go-to app for sending money. Two days ago I made a transaction and it has still not been processed. I contacted customer service through chat and, after waiting 35 minutes, was told the transaction was in it’s final phase and they would let me know when it completed. […]

Mixed bag. At first, the service was pretty seamless, no issues whatsoever. However, my last 4 transactions have been a nightmare. All of a sudden, the transactions keep getting delayed. Sometimes, I have to contact customer service, and they’ll tell me it’s the receiving country’s servers are down. Other times, they’ll straight up cancel the […]

The login process has proven to be very difficult and will discourage anyone who tries to use it. I would bet that very few people uses this app because of it. If you enter a miss type it rejects as invalid, and even when corrected the programing still reflects invalid. Attempting to receive email it […]

Very unreliable. I was sending money for emergency reason. There was an error in the app when I was sending the money and they asked me to wait a bit and then try to send it again. I waited a little bit and tried resending again. Not only did the error occurred again but the […]

Began great, ended up with zero support. I used it for several years without any problems. But as of Feb. 2025, it drastically changed, and removed my password to get money (so there goes security). Support staff don’t help, just tell you to re-start the app. I was promised a call-back regarding my problems, and […]