If I could put no stars I would! They are very strict, I literally was doing a bunch of orders for them on 06/16/25, and after my route they deactivated my account removing me permanently from there platforms. They have an hour window for you to make it to the store, complete the shopper or pick up order, and make it to the customers house before the hour is over. That's a lot in an hour so be mindful of your time picking up an hour window route....
Violet Young
Shipt order system is something I would not recommend. You receive order notifications 20 minutes before delivery is expected, with an expected shopping and delivery time of 1 to 3 hours needed to shop and delivery, regardless of your current location. You are not giving any forgiveness for doing any orders within the next 10 to 20 minutes. You are immediately going to be fired because ratings are 100% or nothing. Automatic firing system regardless of customer fraud, or incorrectness of the app.
Rod Hines
Signed up with Shipt and was deactivated within weeks over a minor drop in stats. I completed their retraining course, which they claimed would help, but it meant nothing. No real warning, no chance to improve. I was new, learning fast, and even had preferred customers. Shipt doesn’t support its shoppers—one mistake and you're out. Ratings can be biased, and there’s no appeal system. Feels unfair and automated. Better options exist. Be careful. Proceed with caution.
Cheryl Rudd
The shopping experience can delay your delivery if customer chooses lots of items that are hard to find. like girls jewelry, and clothing items as the stores constantly reset items once stock depleted and new items arrive. However, shopping for groceries is pretty straightforward and pretty seamless. The shopper support is in need of training/information on how to handle most common issues, although they are better than instacart. Some customers don't tip, as they are not required upfront.
Michelle Childers
great app, good Pay, I just wish the offers were available sooner. they came a little less than an hour ahead and has to be shopped and delivered within the next hour. if there's traffic getting to or from the store or the customer, your gonna be late. and there's no grace period. But it's the best paying gig job I've tried so far.
Jason
Shipt allows customers to abuse the platform and punishes drivers for the subsequent low ratings. It doesn't matter how long you work for Shipt or keep a 5.0 rating, a customer only has to fraudulently claim "missing item" to get a refund, no questions asked. Then the customer rates low to seem legit. Additionally, Shipt does not tell which item was reported missing or provide a way to send evidence. Scummy business!
James B
This is the only gig app that I know of that doesn't include tips in the offer card. This is 2025; gas is $3.50/gallon, and operating expenses are only getting higher. We, as Independent Contractors need to know exactly what our total pay is going to be for a job. We shouldn't be forced to gamble on whether or not we get a tip after spending time shopping for 35 items, then travelling 5 miles to the customer. Also, provide the option to add customer notes after the delivery has been completed.
amar alkhalidy
I tried this ad for 2 days worked 6 hours each. first day I made $16 second day I made $25. I never got a tip. each order I did it was 30 minutes earlier. and I also found stores doesn't know how to help you with shipt check out for prepaid. I am not interested in trying it for a third day unless I see a tip. otherwise it's not worth driving. 15. mi shopping for 30 minutes. going another 10 mi to get $9
Becca
Good way to make extra money if you need it bad BUT they've gone down significantly on pay (you'll use more gas than what you make if you take just anything), say you can dispute late drop offs but they'll deny it, people steal and rate you bad and Shipt does nothing, bundle multiple orders so they can pay you the price of 1, don't always notify you first of you your preferred member orders or bundle them, and dont give orders during promo really. Good customer service and the app works well.
Yahuchanan Lewis
Good pay is a gamble with this delivery platform. Unlike other delivery apps, the tip is not shown ahead of time, and often, the customers will not tip. If you keep a ledger of your customers that tip versus those that do not and you like gambling, this app may work for you for a time. Beware, though. They are super strict, and if a better offer comes after you have already scheduled a few, tough. If you cancel, even before you start shopping to get a better offer, they will deactivate you
