Reviews for Shipt: Shopper and Driver

If I could put no stars I would! They are very strict, I literally was doing a bunch of orders for them on 06/16/25, and after my route they deactivated my account removing me permanently from there platforms. They have an hour window for you to make it to the store, complete the shopper or […]

Shipt order system is something I would not recommend. You receive order notifications 20 minutes before delivery is expected, with an expected shopping and delivery time of 1 to 3 hours needed to shop and delivery, regardless of your current location. You are not giving any forgiveness for doing any orders within the next 10 […]

Signed up with Shipt and was deactivated within weeks over a minor drop in stats. I completed their retraining course, which they claimed would help, but it meant nothing. No real warning, no chance to improve. I was new, learning fast, and even had preferred customers. Shipt doesn’t support its shoppers—one mistake and you’re out. […]

The shopping experience can delay your delivery if customer chooses lots of items that are hard to find. like girls jewelry, and clothing items as the stores constantly reset items once stock depleted and new items arrive. However, shopping for groceries is pretty straightforward and pretty seamless. The shopper support is in need of training/information […]

great app, good Pay, I just wish the offers were available sooner. they came a little less than an hour ahead and has to be shopped and delivered within the next hour. if there’s traffic getting to or from the store or the customer, your gonna be late. and there’s no grace period. But it’s […]

Shipt allows customers to abuse the platform and punishes drivers for the subsequent low ratings. It doesn’t matter how long you work for Shipt or keep a 5.0 rating, a customer only has to fraudulently claim “missing item” to get a refund, no questions asked. Then the customer rates low to seem legit. Additionally, Shipt […]

This is the only gig app that I know of that doesn’t include tips in the offer card. This is 2025; gas is $3.50/gallon, and operating expenses are only getting higher. We, as Independent Contractors need to know exactly what our total pay is going to be for a job. We shouldn’t be forced to […]

I tried this ad for 2 days worked 6 hours each. first day I made $16 second day I made $25. I never got a tip. each order I did it was 30 minutes earlier. and I also found stores doesn’t know how to help you with shipt check out for prepaid. I am not […]

Good way to make extra money if you need it bad BUT they’ve gone down significantly on pay (you’ll use more gas than what you make if you take just anything), say you can dispute late drop offs but they’ll deny it, people steal and rate you bad and Shipt does nothing, bundle multiple orders […]

Good pay is a gamble with this delivery platform. Unlike other delivery apps, the tip is not shown ahead of time, and often, the customers will not tip. If you keep a ledger of your customers that tip versus those that do not and you like gambling, this app may work for you for a […]

I gave this app alot of praise and recommendations on how good it was to work for. Until they deactivated me account. They would say a delivery is going to one city, but it would actually be a whole other location. so after accepting then having to cancel multiple delivery’s, they deactivated my account. No […]

Great app Good way to earn money only things I really don’t like much is that the payments for each job are not as high as they first are when you start being a shopper. Also some products are listed in the wrong aisle. And there shouldn’t be a time frame when you are shopping […]

please stop updating the app without testing it out and making sure it works properly for all types of phones. please stop trying to be like other delivery apps. please stop taking up too much data. you were not like this when I first started when we had less problems. you are updating but not […]

They dont pay enough!! Also too much control is given to the customer…the ratings are not fair plus they want you to contact the customer for every little thing, which is time consuming. Customers don’t tip well and you will spend days waiting for a decent offer. With so many other Gig Apps available, Shipt […]

I’m rating this app 1 star not because of malfunction issue but because of how unreliable, ignorant, dismissive, and rude employees that work at Shipt are. I enjoyed shopping for customers & the delivery part also. I had close of a perfect 5 star rating in the shopping. There was a few incidents when I […]

They hardly offer orders, just open a few metro orders, but they’re always like 15+ miles away if you want to deliver them. In the rare circumstances they do offer an order within the zone I’m scheduled for, they deliberately offer one in another group of businesses from my current location, so usually on the […]

its gotten so much better. I still wish you would change 1 thing or give us the option. the “found” or “not found” buttons. please reverse the location. when shopping, to scan, most use left hand to hold the phone and right hand to hold item to scan. its really hard to reach across the […]

Glitches constantly! Sending messages is hit or miss, multiple times a day I clear my cache, turn off/on my mobile data, hard close the app (at least 8-10times in a 9 hour work day), reset my phone, I do everything that support has told me and nothing seems to help. I don’t call anymore because […]

I actually really liked this app to start with. it’s better than others on showing exactly what you would be shopping for and where it would be delivered. However, my on-time slipped below 90% (due to multiple factors such as additional requests from customers) and I got an email telling me that it was below […]

Please do not expect long term work, frequent work, and decent pay. If that’s what you’re looking for, other delivery companies would be a better option. Shipt is not forgiving. Customer Service sucks, and they cancel your orders without explanation. I just traveled 45 min for a shop, and they pulled the order as I […]