Would give 5 stars but after I repaid my loan they now suddenly cant verify my debit card. Went to IQ for help. After 3 messages they kick you out unless you pay. Tried going to help>support. Page comes up white and blank every time. Tried reopening the app, same issue. No options to reconnect card and when I try to update the card it tells me card it says it's already being used.. What a headache!
Dirty Dirty Feet
I started to sign up for this app. I entered my payment details and it asked me to wait. It told me it would take a couple of moments. That was over a month ago. I've contacted customer (non) service twice who were going to find out why my profile was stuck in that part of the process and no one's ever gotten back to me and it's still stuck. I tried to delete my profile and it won't even do that. What the hell solo??? odds are So Low I'll ever recommend you! wow. zero follow up or help!
Michael Johnstone
I have tried so many times I've lost count trying to get help from this app. I had paid off 53 loans on time. For some reason, the last loan I paid off and was confirmed paid off by the lender and solo tech support, is still showing to be past due on my account on the app. I have submitted request after request and half the time don't even get an email back. And when they have tried to fix it, they just stop responding after a day or two. Terrible customer service.
Jennifer Mosher
Another update. So the app finally worked and I was able to get one loan and have since paid it back. However, when I started with SoLo months ago I signed up with the bank account I had at the time. Since then I was able to consolidate my auto loan, and checking account to Capital One but once you sign up you can't change accounts. Cust service never responds either 🤷🏼‍♀️ App is still useless!
Prophet Yeroc
I can't get you to accept my account. the system is tied into knots, and support never responds appropriately to my issue. you can't remove payment methods if they are the default...even when they are clearly bugged and the system is simultaneously claiming, verification error? Who is responsible for this pile of programming slop? Was it a hard concept to not save payment information, or at the least not lock it to the default position, if it can't be verified?
Jacob Arendt
A little annoying that direct deposit isn't available for funding loans yet since I had to sort out a disabled debit card first. Once all of the connection stuff is figured out the rest of the process is pretty intuitive. Edit: It was a much better app until they started basically wiping out any money you make if the loan is even a few days late in being repaid.
Brian Cox
Absolutely abysmal customer service. Had an old account on file, was approved to borrow and was just waiting for for my new account to be verified. And then I waited. And waited. and my repayment day was approaching so I was just going to repay the loan with the money I was never able to withdraw, and then as a "courtesy" they auto withdrew the money to the account I no longer had access to and was waiting to be updated. Emailed them twice and no response at all. 0 stars if I could.
Cathy Michalake
I cant even sign up! Very annoying every time i enter my phone number it sends a code i fill in the code. then it asks for my email address and sends another message with a link. After i hit the link it takes me right back to my starting point to do the same thing all over again repeating the same steps in order to sign up and log in. It repeats the same 2 requests phone number then emaill address over and over again never logging you in! I've tried several times wasting my time.
Caitlin Riggs
This app has been incredibly helpful for me in the past, but for weeks, despite having a high score on the site and having a positive balance, I get a "check balance" error and can't make a new request. I've contacted customer service multiple times to no avail. Good luck getting to talk to a real person. This experience has been frustrating, especially when the status page says everything is operational, which is misleading, as I can see from these reviews I'm not the only one having issues.
S B
It is taking so long for my info to get verified. I've reached out more than once, but never heard back. Edit: My info was verified, then something happened with my account that caused another disconnection. I've also never gotten a loan. It expires after 3 days of being in the marketplace. There's really no point to this app.
