I think it could be faster but what I don't like the most is being logged out and having to log in again when you are right at the cashier paying... Also, once you log in again it puts you back to a Green level! It is very confusion because some offers are for Green level users and others are for Gold...I am not sure if there is something wrong with my account! Besdies that, it is great to be able to register your Starbucks card and reload it with auto-load!
A Google user
Worst. App. Ever. Among problems is no tie to inventory. They don't have the product but tell you they do, take your money, and send you up to wait in a long line. The store has to tell you they don't have it, then can't refund due to the app's odd way of using your card to recharge theirs instead of just tieing the card and charging it directly. Other stores where inventory is difficult just have you wait for confirmation before picking up. More, but long enough.
A Google user
Very handy and love it for mobile order, but there are some things to work out. For instance, the bonus star opportunities never count all my purchases. Even simple challenges like "order 3 days in a row" never works. Usually every other order only counts, so I'm lucky if I earn the bonus stars at all. Even the new Starbucks bingo didn't count one of the requirements I made the other day. Other than that, very convenient for in store and mobile orders.
Anna Blankenship
I am so disappointed in this app and how it's the ONLY way to get points! I haven't been able to log in, gives me a non descriptive error, and after talking to customer service at least 3 times, it still doesn't work. I tried uninstalling and reinstalling, changing password, logging into the website (which also doesn't work), creating a new account, restating the phone, trying on my computer... Even a new account doesn't work! Because of this, I have been avoiding getting Starbucks all together!
A Google user
Still a bit reluctant to tell you prices. As far as I can tell, the only way to find out the price of something is to pretend to order it through the app. Juuust before you hit "pay" they'll tell you the price. Ha ha ha, cute. On the other hand, it's gotten waaay easier to use to pay in store, and to check/reload card balances. And it seamlessly keeps track of my progress through their little weekly contests, so four stars solid.
A Google user
MODIFIED: Bonus Rewards just keep getting worse!! Less and less rewards for more and more purchases!! SMH. BECOMING NOT WORTH IT TO BUY ANYTHING HERE! App works great now. Had some issues when I first used it about a year ago. It seems that has been fixed and now I use the app ALL THE TIME. Mobile ordering avoids any long waits, in and out! It's awesome.....
Delaney Rea
App has been advertising the pairings menu for days. I've tried every way I can think of to access it and nothing works. Even when I clicked from the offer within the app, it takes me to the regular menu. If I add items to the cart that should qualify, still doesn't work. I've searched on Google and there is no explanation for this issue. I assume the local stores are participating because our local newspaper wrote an article about the pairings menu. My app is fully updated. Very frustrating.
Macky Goldscher
For the last few weeks, we are no longer able to see our previous orders. We can find them online, but they no longer appear on the app. The previous orders were extremely helpful as we could simply reorder a customized beverage. We noticed, in other reviews, that we are not the only one experiencing this issue. Hopefully, Starbucks will update their app so that the previous orders appear again.
Nicole Moederndorfer
The app will not allow me to reload funds to my account. It continually says "couldn't complete your payment try again." It's not a bank problem, it's an app problem. I tried adding funds through the actual website as well as uninstalling and installing the app and neither fixed the issue. Absolutely ridiculous. Think they are trying to be cheap and not have to give out stars for purchases. Time to get my coffee elsewhere.
Cherry Bachmeier
app was working ok until they did an update last week. Now the app is not even accessible. It doesn't even show up in the play store. So it definitely does not make things 'run smoother' as they claim. It made it not work at all for many of us. I couldn't access my starbucks card to buy my drink which was frustrating. I am not even sure how to use my remaining funds off my card now. One should not have to have a brand new device for apps to work.
