They haven't fixed the gift card feature in 6 months. Old Review: THIS is how you do a restaurant app. Paying for your food and getting points is super easy. They bill you every month for your orders, so you get one lump sum instead of multiple small purchases. Points are gained every time they scan your phone. Mobile ordering needs work, though. They need mobile coupons, too.
A Google user
Edit 11/19/19 - 4 stars They've updated the app and there's SOME improvements but they took away the ability to pay directly from your credit card - you have to buy a gift card of a monetary amount. They added online ordering, which is great, so theoretically I don't have to wait in the drive thru for 30-45 minutes (yeah, that's what it always is. Even if there's only two cars in front.) I want to be able to add pepper jack cheese to my burger but not an option. Add the ability for 5 star rating
Muddertrucker94 –
I have entered my card on here twice to order online and it keeps saying oops failed to use card or something like that. This app does me no good if it can't work correctly. UPDATE: One month later and it still will not take my card. But yet I can pull up to the drive-thru and order my food and pay it with the same freaking card and no issues. This app is complete garbage!
david falcone
You can't order at the kiosks and get points on the app since the kiosks won't give anything to scan or a number to enter on the app. The app wouldn't let me order for pickup and it keeps telling me about a $7.00 minimum order price for delivery when I wasn't even getting it delivered and I was ordering more than 7 dollars worth yet it wouldn't let me proceed to checkout.
William Gilbert
The app does not properly use it's location function, and says I am two miles away as I am in the parking lot. You are given the option to have your order started immediately or once you get closer. Regardless of which option you choose, you must still call the restaurant to announce your arrival. Only then will the staff begin preparing your food. The time reflected on app for when I ordered is a full 12 minutes after I placed my order. 30 minutes to get "fast food." Would not recommend.
A Google user
Pushes, almost forces, you to create an account with promises of free items so they can collect Metadata for advertiser(s) and then doesn't deliver on the free items. Was about to order online while in parking lot for free items and points. The app frustrated me to the point that I preferred to eat somewhere else then go through the drive-thru next to me.
Nick DeVito
I tried to use the app to place an order instead of going inside. However after 15 minutes of attempting to add a free item from the rewards section I gave up and went in the restaurant. It was not apparent how to add the free item to your order. Turns out you have to add the item, then go through all the remaining steps and on the last screen you can add a reward. Just when you think you've got it, it claims they reward is not applicable to your order with no description. Useless app.
A Google user
If I could rate it with a minus sign, I would. Previous app balance showed up on a "card" but is unusable because QR code generated isn't recognized at register. User has to scan a barcode on receipt to earn points, but that didn't work. Manual entry of code didn't work. Frustrated customer and cashier. Useless app for paying. Won't dare to try ordering with it. Don't waste time with this app!
Alex E.
This app is buggy, doesn't display your full delivery address so you can confirm they are delivering to the correct address and then the account settings page where your supposed to be able to change your accounts details does nothing, it has no options to make any changes to your account. Do yourself a favor and order from somewhere else. **Update my order was payed for by me and delivered to somebody else**
A Google user
This used to be a great app, I would get a gift card and upload it onto the app. Ordering was easy, I could just do it through the app and pay with the loaded gift card walk in and pick up my food. Now for some reason they disabled the ability to add gift cards, it says temporarily, but has been like that for quite a while. Hopefully they make it so you can add them again soon, because waiting at my Steak N Shake can be a real pain.
