Absolute Failure. Installed and logged in and attempted to place first order. After entering payment information and submitting order an error pops up. No order history shown, so I just gave up on ordering. THREE HOURS later, I get a notification from my credit card company that a charge has been made. App still shows zero order history. contacted Subway support and 4 days later. I got a response saying, if charge does not disappear "contact your bank or credit card company to discuss..."
Samantha Saylor
Absolutely, hands down, the worst app on my phone. Super slow and glitchy, once you finally get to the payment screen, it won't process the payment and just says "error processing payment", and I have never been able to view the rewards. You really need to have your app developer fired and get someone more qualified that can actually make it work.
Mary G
I use to order through the app to take advantage of the deals as my local location doesn't accept paper coupons. I never know how the app will perform until I'm in it. It can be slow at times. But the last time I tried to use it, it was awful. There was only 1 coupon deal and it wouldn't work. Even the Subway employee tried on my phone and her personal phone. In my case, this app is costing Subway my business. App needs improvement to make more user friendly or just to work correctly...period!
David Berry
The app is absolutely broken. You cannot use two payment methods on the same order on the app, so if you have a gift card with a balance below your order, you can't use it, and Subway won't cash it out. You're supposed to be able to use your app to pay, but that is broken, too. You're supposed to be able to order with the app, but it ALWAYS CRASHES. I've tried ordering to pick up in 4 stores in 2 states, and it never works. I've got $20 of unusable gift cards because the subway app is broken
Anthony Garetto
Do people even eat here anymore? Probably not by using the app, because it's nearly as lackluster as the food. Have a gift card? Can't use it to pay unless you add it to the app, not as a normal means of checkout. Have two gift cards totaling $28 dollars? Can't just use them separately, you have to transfer the funds from one to the other. Great, now your total is $29. Sorry, you can't just add $1 to the card or use two different payment methods, your gift card is now completely useless.
Steve Chessher
This is arguably the worst fast food app. Talking to employees at my local Subway, they state that it never works correctly, the options available at the store are never correct in the app. The last time I tried to order it I was unable to select a combo. The app would just freeze up and become unresponsive. I had to order the individual items instead of getting the combo. I don't know what kind of servers you guys are operating on, but you clearly need to upgrade. Horrible.
Firebladeboom
it used to work here and there, which made it tolerable to use, however recently, it doesn't matter what I try, uninstalling and reinstalling, shutting it down and rebooting it, restarting my phone, nothing- I can add things to my cart, but then trying to go to the cart, just says, "Oops, looks like something went wrong" and then shows nothing in the cart when that error finally does not pop up. It's made it impossible to order for delivery or pick up, I've been trying for over 2 weeks now...
PC Setup
they fixed a couple things and others still don't work. glad to see that more drink choices are now displayed. I still have random failures in processing my payment. plus, deals don't always work. I tried to use the new $8.99 FL meal deal. it kept telling me to add a qualifying item. I had a FL sandwich that was not on the excluded list, I had the small drink and chips. I tried adding them individually to the cart and tried using the "make it a meal" button. tried different sandwiches. nothing.
Lyndsy
Slowest app on my phone. Always hit or miss on whether it's even going to load or error out. Seems to have gotten worse in the last few months. I had an issue where it kept telling me my payment didn't work. I tried several different ones. When I gave up and went into the store, she explained it does that because they "are a franchise" and the promos don't apply in that location. Wasted a good 45 minutes trying to get it to work. Horrible programming.
Scoobi
This app is RIDICULOUS. It is so glitchy and annoying. When I log in I have to put in my information atleast 3 times bcuz it will load and then immediately go back to the login screen. I can't use any type of coupon or deals bcuz they won't actually subtract anything from my bills even though it says it's been added to the bill. Sometimes the coupons or deals themselves won't even be added to the bill. Even though the app says they are available at my location. This app has gone downhill.
