Be extremely cautious of this app. It's advertised as a dc3/50kwh charger but it charges by the minute. It's advertised as dc3/50 kWh charger. I've been plugged in for 30minutes and have 15KW. That's not 50. Called customer support. No answer. You pay by the minute so anything slower is false advertising. Charges you 100% for 60% of the delivery.
easy and fast..no issues
Email alerts show incorrect charging status for my car
Finicky app. They have SWTCH charging stations at one business we frequent, and every time I ask why they're not working properly, they say they're waiting for tech support to fix an issue, and that was 6+ months of them not working properly.
It functions. Chargers are unlocked and charging happens. But unlike better charging apps you get no history of how much energy you added. You do at the moment you end the session if you remember to look and right it down. Needs a complete history not just a record of where when and how much it cost to charge.
Great app and experience so far. Have used the SWTCH chargers many times over the last few months with no issues. I did not have the issue of for the $10 reload, it happened with me where I was charged $0.60 and was able to then call customer service to get my remaining balance back onto my credit card. The customer service is very good, took only 5-10 mins
Never remembers my credit card info (which it's never used anyway, because the local chargers are free for much longer than I've ever used them). Unfriendly status message when trying to connect, too; I don't remember the words used right now, but it suggests that the vehicle itself has been blocked or otherwise disallowed from using the network.
Avoid this app at all cost! It asks for your credit information before telling you that they will charge $10. And if you decide to not follow through with charging your car, the $10 will still be charged to your credit card. Calling customer service is of no help because the line has terrible reception and it was super loud at their office.
The app is quite reliable. Clicking start shows an instant response on the chargers I've used
Their support line uses an AI which, in my case, gaslit me repeatedly and made it impossible to get to a real human. WHY.
