App is slow and barely loads, and every time I AM able to get it to work it logs me out completely. App was also much better before they started charging to use it to pay rent. Now it won't load for me at all and I need to delete my account. Fun times.
This would be a good app. But when you put your bank information in. This app shows your whole banking information. Routing and account numbers. Your transactions. I think that's a little invasive. There is no reason for someone to be able to see all that. Like, is my information really safe on here? What do you need to see all that for? Fix that, and I'll give more stars. Otherwise, this is a warning to be careful about putting your information on here.
Unable to request a work order from my landlord b/c cannot get app to open. I'm grateful my rent was paid on time considering the app started having issues 2 days later and has ever since. I did as advised and uninstalled TenantCloud app and now, despite entering the confirmation codes that I've requested 4x, I am not able to access the app. It now flags my email as already existing, yet I'm at the Log In site, not the new user site.
I would give this app 0 stars if I could. the amount of information they ask for is ridiculous. if you don't have the info, then you basically have to lie or submit bogus info into the required fields just to continue with the process. if you spend too long searching for a file, the app resets and you have to skip ahead through your application all over again. if you tab over to a different page on you phone, the app will reset again too, etc. it doesn't have compatibility with other extensions.
The last update screwed up the messaging on the mobile Android app. Now whenever I type a message, my phone keyboard covers the messaging space so I can't see what I'm typing. Edit: Resolved. Thanks!
Try adding a bank for money transfer using dwolla.. good luck with that. Also captcha hell. Trying to pay a storage locker fee.. not worth my time. Would be easier to move my items to a different company. Update..locked me up while doing the required update. Bank info cannot be added now. Total garbage product. I can see that the low ratings are still too high
App has seriously deteriorated. I originally started using this service because the app and browser versions were pretty much the same. Since a recent marketing push, this is no longer the case. Every time you open the app now, there is a forced "new update". You may be halfway through a task and then get cut out by this update. Some features have also been removed. You can no longer add payees on the fly in the accounting screen on the app. I'm also unable to download reports consistently.
Idk why it does this, but every few months my account stops doing automatic payments, and it's highly annoying. There's no notifications or anything. The company that owns the storage unit I rent will only allow me to pay through this stupid app. I'm going to change storage units when spring hits just so I can avoid any problems in the future with this stupid app and avoid late fees. It's ridiculous.
This is a really good app but it locks me out at the end of each session and as I have a strong password, logging back in is a really difficult operation. It's a lot easier to use their website where Chrome remembers my login details. I'd give 5-stars if they could fix this annoying issue. Great product other than that and customer support is really good. I'd recommend to owners and property managers.
App is terrible. DON'T do rent reporting !!!! They have reported incorrect information to the credit bureaus for the last 5 months. I have filed disputes and spent hours on the phone. I created a ticket in the app and have been told they fixed it I just have to wait, it's been two months. Now I can't even get to my ticket in the app.
