Reviews for Thumbtack for Professionals

I wish I could leave 0 Stars.. I was very disappointed in my experience on this app. They don’t care if you’re being charged ridiculously for nothing. AS A PRO: I experienced over charging on several occasions, missed leads due to technical issues on the app, was matched to over 50 leads in the time […]

Pros: Can have a profile photo, and upload as many more as you’d like. Background checked. Can add a lot of specifics through the detailed questions they ask for your profile. Will refund you if the direct lead contacts you, you respond, but they don’t see after 24 hours. CONS! : The app allows you […]

I used to really like this app – even though it was a little pricey, enough leads turned into active customers and the money I paid came back to me ten-fold. But now my last 10 leads have not turned into customers, and many of them are completely outside of my service area that I […]

I used to love this app, I’ve had it for over a year. I was finally starting to get some good clients. But I HATE their new payment system, the price doesn’t seem to match what I charge. Increasing my rates to match the prices thumbtack charges doesn’t seem fair to my clients. Getting hired […]

Update: Just reduce it to a one star and removed my banking information. It is very cost prohibitive to pay out between $11 and $20 just for someone to look at your quote. This had become nothing more than a money pit app. App started out convenient. Is a complete waste since those that are […]

So many problems. The whole system is broken. You get charged regardless if a customer hires you or not & customers can request quotes from as many providers as they wish. Sometimes customers aren’t even serious about buying, they’re just feeling around but you end up paying full price for a lead (usually around $4.00) […]

It’s completely BS. You were charged automatically for a lead, but here’s the funny part: while your customer can choose the professional who offers the best price, each professional charged a fee. Ultimately, only one gets hired, and that’s the one who quotes the lowest price. Additionally, after you schedule and book your time, the […]

The fees are too high. They automatically charge you for ALL of the leads that match your preferences, which might be an issue if for whatever reason you can’t do all of them, OR if someone out-bids you, OR if a customer simply decides to cancel their party or not book the same type of […]

This app WAS great for companies looking for gigs. For a small fee to connect with potential customers, you could get specific and relevant client requests, and were able to use the app as a safe mediator between the client and worker. Unfortunately, they changed the way the whole system works, in an apparent attempt […]

Some of the ppl complaining about paying for leads are ridiculous. I understand that not everyone is going to hire me and may go with someone else. HOWEVER, I do not like the high number of leads I have paid for lately with absolutely no reply from the customer. It just seems shady. I’ve spent […]

Wouldn’t recommend this scam of an app to anyone. I wish I read more of the reviews before using the app. You have to pay for “leads” which are very slim chances at getting jobs. Once you pay for the lead, the customers rarely message you back, there is no guarantee at all you will […]

The leads are horrible (many times feel fake, as they give fake emails and phone numbers. then you don’t get reimbursed), expensive, shared with many; and now, they allow people to contact your profile but make you pay to respond, so if you don’t pay, the client thinks you are unprofessional and unresponsive. Only gave […]

This may be the most frustrating customer service from an app I’ve ever dealt with. After freezing my account because of “licensing problems” a month ago. I’ve sent them every license I obtain and I need to operate my business in NYS. Yet they still haven’t reinstated my account and instead keep sending me vague […]

1) The part where you respond to customers is really difficult to see when typing a response. This should be changed. 2) There’s no rhyme or reason to how they price the leads. 3) It would be nice to get a detailed fees being charged. I try to reconcile and sometimes when it’s for multiple […]

I do not recommend this app at all. I was charged over $200 for just three leads, none of which were valid—one had a disconnected number, and the others never responded. I asked for a refund, and they denied it. They also don’t clearly inform you how much each lead will cost until after you’ve […]

Thumbtack used to be a great service and I had gotten a few clients from it. It used to be you would receive leads and you could pick and choose what lead you wanted. Leads were between $3 and $7 each. But it has gotten consistently worse over the years and is now to the […]

I am not sure that I am a fan. the app is less than easy to navigate. not to mention having to pay for a lead when I can’t respond to the leads until I have provided a past customer review. They had no problem taking funds from me, but I could not book any […]

Thumbtack feels like a rip off. I am hesitant to use because it will often charge me for clients that are too far or don’t match my search criteria, without enough local options. If I could find a similar, as popular service, I would switch. I like the overall idea of the company, how well […]

My experience with this lead service has been frustrating and expensive. Contractors are charged hefty fees every time a potential client reaches out, even if there’s no genuine interest. You’re still billed if the client isn’t interested or if you lose the bid, competing against others paying for the same leads. Fees range from $9 […]

I was ripped off by this app more than once. I asked for a refund when they charged me twice (almost $40 altogether) for a “lead” and the would-be customer ghosted me. We never even had a conversation! Thumbtack told me that they “credited my Thumbtack account” but never did, then kept the money when […]