Reviews for Thumbtack for Professionals

I wish I could leave 0 Stars.. I was very disappointed in my experience on this app. They don't care if you're being charged ridiculously for nothing. AS A PRO: I experienced over charging on several occasions, missed leads due to technical issues on the app, was matched to over 50 leads in the time I deactivated my account and put my business on pause (all the while still being charged), I reached out each time and never received feedback. They charge you for each lead, no matter what.

Pros: Can have a profile photo, and upload as many more as you'd like. Background checked. Can add a lot of specifics through the detailed questions they ask for your profile. Will refund you if the direct lead contacts you, you respond, but they don't see after 24 hours. CONS! : The app allows you to block out dates on your calendar but they never look which means you can block out dates but they will still reach out and you have to pay as a result!!

I used to really like this app - even though it was a little pricey, enough leads turned into active customers and the money I paid came back to me ten-fold. But now my last 10 leads have not turned into customers, and many of them are completely outside of my service area that I have posted on my Thumbtack. When I've requested refunds, I have not received them except for one "courtesy credit," even though I shouldn't be paying for these leads in the first place. Very frustrated.

I used to love this app, I've had it for over a year. I was finally starting to get some good clients. But I HATE their new payment system, the price doesn't seem to match what I charge. Increasing my rates to match the prices thumbtack charges doesn't seem fair to my clients. Getting hired is never guaranteed, but each quote is so expensive now. Wish they would go back.

Update: Just reduce it to a one star and removed my banking information. It is very cost prohibitive to pay out between $11 and $20 just for someone to look at your quote. This had become nothing more than a money pit app. App started out convenient. Is a complete waste since those that are looking for services don't do any follow-ups. It'd be great to go through and only be charged if actually got hired. I went from having a $16 credit to owing $14 in a matter of a week and still have not received any contracts or any jobs through this app. Complete waste of my time, complete waste of my money.

So many problems. The whole system is broken. You get charged regardless if a customer hires you or not & customers can request quotes from as many providers as they wish. Sometimes customers aren't even serious about buying, they're just feeling around but you end up paying full price for a lead (usually around $4.00) for nothing. I've been in business since 2008. I still get more customers off my Facebook ads & my Craigslist ads then I've ever got from thumbtack yet is has been more expensive.

It's completely BS. You were charged automatically for a lead, but here's the funny part: while your customer can choose the professional who offers the best price, each professional charged a fee. Ultimately, only one gets hired, and that's the one who quotes the lowest price. Additionally, after you schedule and book your time, the customer can cancel appointment because they find someone else on Thumbtack. Because even you get booked doesn't mean you get hired until the job done.

The fees are too high. They automatically charge you for ALL of the leads that match your preferences, which might be an issue if for whatever reason you can't do all of them, OR if someone out-bids you, OR if a customer simply decides to cancel their party or not book the same type of vendor. And they do not send every message to the customers. That being said, I have booked a lot of gigs through this app, but I just know that it should be four times that based on what I'm charged. Don't use!!

This app WAS great for companies looking for gigs. For a small fee to connect with potential customers, you could get specific and relevant client requests, and were able to use the app as a safe mediator between the client and worker. Unfortunately, they changed the way the whole system works, in an apparent attempt to make more money. It now costs small-time pros too much to quote a job, and potential customers only seem to send generic requests anymore. Hope they can get things figured out...

Some of the ppl complaining about paying for leads are ridiculous. I understand that not everyone is going to hire me and may go with someone else. HOWEVER, I do not like the high number of leads I have paid for lately with absolutely no reply from the customer. It just seems shady. I've spent $35 this week alone on leads requesting pricing, availability, etc, only to not hear anything back from the customer at all. Their customer service used to be great and they would refund me. Not anymore!