Reviews for Tim Hortons

Not Happy. I should be able to order everything that's available in store on the app. The 2 for deals are not on the on the app. Plus how does mobile ordering save me time if I have to wait in a long line of traffic in the drive thru or a long line in the store to pick up my order that's paid for and should be ready when I walk in the door? I go to one around the corner from my job between 730 and 8AM. I know it's peek time but they need a separate area for pick up orders.

Terrible app. First they make you load your account with money before you can place your order. It only offered $10 increments so I put $10 on my profile. I entered my order then went to the restaurant 15 minutes later to pick it up. They didn't have any orders and said the app usually doesn't work. The manager verified I had the correct store location and I did pay so they filled my order. My order didn't take the whole $10 so now I have money hanging somewhere in cyberspace for an app that doesn't work. I should have read the other reviews before I tried the Tim Horton's app. Not only does the app not work, its poor design and requirement to load money to place and order has now actually cost me money. It's only two dollars and some change but it's my two dollars and change.

As many other users have pointed out, the app is so slow and lagging that it is unusable. I thought it was my phone at first but all of my other apps were loading fine. I was never able to order using the app as it would take 10+ min just to load the menu, then it wouldn't even let me select an item. I'm usually able to load the QR code to get rewards at checkout (need to load it at least 5 min prior) but on my last order I was not even able to load it. Will use the physical card from now on.

Three times in about three years that the app no longer recognised me, so that points and cash were lost in one of those times, and the other two times I was able to recover, albeit with difficulty. There is no mechanism for a change of email address, so if you innocently attempt to re-enter with a different email, you are lost. Do I still go to Tim's, yes, but not to put cash in the app. I pay each time with credit card. The app is inflexible, needs work.

While the app is definitely worth it if you buy Tim's regularly, they recently revamped the system to make the cost of free items much higher. It used to be you could go a couple times and only spend a dollar or so on each order to get free items. Now, you have to spend 145 dollars at Tim's to get a free slice of avacado toast. They say the offers are "inspired by your recent orders," but I have now gotten the same 4 offers several weeks in a row. I have never used any of those offers.

This app is really sad. It's terrible, never works right, and just navigating the app is impossible. I might also add that if you receive a Tim Hortons gift card, you can't add it in any way to use in a mobile order. All they want you to do is to use a reloadable gift card within the app to pay for your order. Not sure what the point of that is, since I just pay with my credit card. Fix the app and I'll raise my raiting. /:

Love the food, but the app doesn't tell you that they stop making anything other than drinks after a certain point. I ordered on the app 40 minutes before they closed and arrived 20 minutes before they closed, only to be told I couldn't get my food but they would issue a refund. Not great business practices, but the only place I can get my doghnut holes. I hope things are changed in the future, via the app or the resteraunt, to prevent this from happening again.

In the last week the app has stopped processing orders. Everytime I try to use the app I get an error message stating that they are aware of the problem and working to fix it. It has been a week and it has not been fixed. What is the point of encouraging people to use an app to order if that functionality does not work? Furthermore every order has been charged to my card though no receipt received. Every time I tried to order, the app charged my card and now I'm waiting on refunds. Do better.

Pop-up ads, broken ordering. Ads kept popping up when screens transitioned for other items on their menu. I'm already trying to buy your product, stop annoying be with ads. On top of that, I tried to select special offer items, but couldn't add to my cart without selecting options that were not in the offer to select. When I finally placed an order, I went through the purchase, had my payment charged, but order was not completed and not available sat the store.

I find I need to open the app at home, then drive to the restaurant and even that's not enough time for the app to load. It's great once it's opened and working, it seems as though with the last few updates it's just slow. I've missed out twice in one week on points because of this and here's a fun fact, once you pay you can not use your paper receipt to add your purchase to get reward points. I was really bummed out, in this economy I'm trying to save anywhere and anyway I can. Please fix this!