Reviews for Tim Hortons

Not Happy. I should be able to order everything that’s available in store on the app. The 2 for deals are not on the on the app. Plus how does mobile ordering save me time if I have to wait in a long line of traffic in the drive thru or a long line in […]

Terrible app. First they make you load your account with money before you can place your order. It only offered $10 increments so I put $10 on my profile. I entered my order then went to the restaurant 15 minutes later to pick it up. They didn’t have any orders and said the app usually […]

As many other users have pointed out, the app is so slow and lagging that it is unusable. I thought it was my phone at first but all of my other apps were loading fine. I was never able to order using the app as it would take 10+ min just to load the menu, […]

Three times in about three years that the app no longer recognised me, so that points and cash were lost in one of those times, and the other two times I was able to recover, albeit with difficulty. There is no mechanism for a change of email address, so if you innocently attempt to re-enter […]

While the app is definitely worth it if you buy Tim’s regularly, they recently revamped the system to make the cost of free items much higher. It used to be you could go a couple times and only spend a dollar or so on each order to get free items. Now, you have to spend […]

This app is really sad. It’s terrible, never works right, and just navigating the app is impossible. I might also add that if you receive a Tim Hortons gift card, you can’t add it in any way to use in a mobile order. All they want you to do is to use a reloadable gift […]

Love the food, but the app doesn’t tell you that they stop making anything other than drinks after a certain point. I ordered on the app 40 minutes before they closed and arrived 20 minutes before they closed, only to be told I couldn’t get my food but they would issue a refund. Not great […]

In the last week the app has stopped processing orders. Everytime I try to use the app I get an error message stating that they are aware of the problem and working to fix it. It has been a week and it has not been fixed. What is the point of encouraging people to use […]

Pop-up ads, broken ordering. Ads kept popping up when screens transitioned for other items on their menu. I’m already trying to buy your product, stop annoying be with ads. On top of that, I tried to select special offer items, but couldn’t add to my cart without selecting options that were not in the offer […]

I find I need to open the app at home, then drive to the restaurant and even that’s not enough time for the app to load. It’s great once it’s opened and working, it seems as though with the last few updates it’s just slow. I’ve missed out twice in one week on points because […]

The app is easy and convenient. However the stores seem to not care about app orders. When an item is purchased it’s done wrong most of the time and the store claims they cannot do anything to correct the problem because it’s an app order. When customer service is called to correct the order, it’s […]

This app, as well as your website, is only minimally useful, and only when the local store is OPEN! What is the deal with not being able to see a menu of offerings, unless the freaking store is OPEN. I don’t know if I want to think about visiting, when I can’t determine what you […]

I downloaded the app in hopes to look at the menu, because you can’t look at the menu online if the store closest to you is closed. Nope! Same problem with the app. You need to chose the store closest to you, WHILE IT IS OPEN, then start an order to see the menu. It […]

NEWUPDATE! has made this more responsive. Still PIA If I could give it 0 stars I would…Tried ordering two coffees today took 9 minutes. No more Tims for me… Well the new app sucks! Way too busy now. Clunky slow, Also changed the store locator. Map feature menu has changed from words to a small […]

Pros: Visually appealing, lots of drink options, rewards (every seven orders, you get a free coffee and donut), ease of picking up and skipping the line. Cons: Doesnt have option to buy breakfast sandwiches (not all items are on the online menu), the add-ons lists could be better laid out.

The most recent update is a complete dud… I have never seen an app take a larger step backwards. If I click offers it the app fails every time, I cannot access them… It is slow, forgets my store, and sometimes logs me out for no reason. It is just terrible compared to what it […]

I’ve never had so much trouble in an app as I have this one. My most recent issue is trying to request access to my account to change my email. I have to go through a strange form, which later does not offer what I’m requesting. My request is still unresolved (though the form said […]

The app doesn’t always work, but I don’t really care. The offers are amazing, every week you get new ones and they always save at least 20%. It’s very surprising. Sadly the deals are tucked away and hard to find, I didn’t realize they existed for the first few months I had the app. Still, […]

I’ve paid for two Ice Capps on three separate occasions, only to be told at pickup that the machine isn’t working. There’s no option to cancel in the app, and I have to email support each time—only to get a few points, not a refund. It’s unacceptable that in 2025 the app still can’t mark […]

Sometimes, it has okay deals. Apparently, your card just may not work with the app for some reason. Mine expired, and my new one wouldn’t work with it (support wasn’t helpful). Edit: They referred me to the same support that wasn’t helping me earlier and just having me do the same thing over and over […]