Please revert to the old app, the new version is terrible. Making me go through different sub categories for each item I want is awful. It's also much slower for some reason.
have to close out the app MULTIPULE TIMES just to get the selections I want and to customize the tip. Pissing someone off before they even get to the restaurant ensures a $0 tip, always!!!!
I ordered Torchy's Tacos and use my birthday free queso and chips reward. however, I accidentally chose the pickup option instead of delivery. I called back to fix my order, the young lady over the phone "Sam" explain to me that if cancel the order and reorder for delivery I will not receive my reward. at this point I'm losing my appetite, and I wanted to just cancel the entire order. instead, Sam insisted that she was on her way out the door, she brought my food all the to my đ off the clock!!
Great food, easy to use app. The rewards seem to take forever to earn though đ
Love, love, love Torchy's, hate the app! My account is never found when ordering in the restaurant with the QR code scanner. Super inconvenient. We dine here regularly, several times a month. Never received a reward other than our welcome/birthday queso. Have had to do multiple password resets, still no luck. Giving it one more try before giving up for good.
Every month or so, the app stops working and logs me out. When I attempt to log back in it keeps glitching and forces me to reset my password but the new password doesn't work either. Currently, I am still unable to log in with my new password.
I don't know what they did to this app but ever since the major update on Sept 3rd it will NOT load on my phone. Tried completely reinstalling it but no dice. Gotta give it 1 star because there's no reason that an app that does little more than let you order food and tracks reward points is too taxing or is incompatible with any phones, especially ones less than 8 years old. Edit/Update 9/16: It just runs like trash. I timed it with a stopwatch: 2m13s of black screen after the logo. Samsung A50
The app is TERRIBLE as far as the rewards system is concerned. If I order $100 worth of food and the app isn't scanned at the time I pick up the food, I do not receive and rewards credit from my purchase. You cannot go in the app afterwards and add your purchase AT ALL. THIS IS MISLEADING AND FRAUDULENT! The employees won't even use the app because it's so bad.
Had a bad time finding a way to add the birthday queso. I ended up paying for it by accident. Now it's gone of course. I would never have put the button above the the food list in your order. I would have put it at the very bottom near where the dollar amount is going to be is very stupid to put it someplace else. Also you could let me click it when I first see it under rewards and you add it then.
Not safe to use- someone hacked my account and charged over $500 in a matter of days to my credit card on food alone. I'm not a rich person who can afford something like this -your app needs to be more secure. Furthermore I can't contact anyone about this issue. I don't trust using this anymore and do not want credit card information stored, but there is no option to delete cc info? This is an issue that needs to be addressed. Again, in the app there is zero option to actually contact someone.
