Pretty frustrating that everytime I try to update my profile, it won't let me make any updates. I get an error message that says "cannot leave blank" when there is literally NO OTHER FIELD TO UPDATE. Leave what blank?? Every available field is filled out. The arrow that accompanies that little bit of genius error message doesn't actually point to anything I can correct.
The smoothies and food are good, that is why I have the app. However, I didn't know until after my order was confirmed/sent that the app automatically adds over a 15% gratuity for pick-up orders! That is not a tip, that is theft! If I want to tip, I should be able to decide to do so on my own accord. I'm sure the employees don't mind (as I saw on a sign at your location that your starting pay is $10/hr), but from a customer service standpoint, it is frustrating and a huge turn off!
Creating an account should be as frictionless as possible. However, there is no way to do so without either logging in through Facebook, which I don't have a Facebook account anymore, or through an email address and password. Autofill doesn't work on this app. It's almost like the developer decided to say hey. We can take an iOS app and make it. Android, when Android and iOS are two different platforms. Also, the fact that you can't add the loyalty card directly to Google wallet makes this app s
Sure, the app will let you order from any Tropical Smoothie Cafe location, but if you have any order issues, (like going to pick up your order only to find the location has been shut down by the health department for inadequate refrigeration and lack of business license) you'll be told to contact whatever individual franchise location you ordered from for your refund. Ok, let me just call this closed location without a business license for a refund on a smoothie I never got! Makes perfect sense.
Terrible app, doesn't take 0 as a digit for zip codes, so can't even sign up with a new account. I also lost all my rewards because I can't even sign into my account due to not being able to log in because of a new update logging me out. Super unfunctional. I only picked up from Tropical Smoothie because it was so convenient and now it's not anymore, so that's a frequent customer lost for them.
It seems impossible to set “no sugar” as a default in the app. More than once I’ve had to throw away smoothies, wasting time and money. The sugar option doesn’t stand out when rushing before closing, so it’s easy to miss. By the time I notice, it’s too late. Your smoothies are already sweet enough. Adding a profile setting for sugar preference would eliminate frustration and keep customers coming back. It feels like the app is working against me instead of with me.
Whatever your most recent update did, messed up the entire app - errors all throughout the ordering process. And at the end I got charged twice for a single order with an error message along the lines of "payment has been made, but your order has not been placed"?! Who even approved such a message? Why would you take my money and then decline to place the order?
The app requires a lot of invasive permissions, like being able to see your location while it's not open. And the rewards aren't very good: you need to get like six smoothies before you have enough points for even a free add-in. And the points expire after a week! It's a stingy program and a bad app, not worth it.
I can no longer use my app :( one day my app wouldn't load so I uninstalled and reinstalled it and ever since I haven't been able to log in. I have it linked through facebook and every time I try to log in it shows a quick error screen and goes back to the original log in screen. I contacted support but never heard back. it's been 2 months of me un and re installing with no success. can't justify the price of the food if I'm not getting rewards :/
This app is terrible. It’s impossible to just look at the menu without having your location on. You can’t navigate anywhere in the app (rewards, profile, etc.) without your location being on and jumping through hoops to grant location permission. Even when you get through all of that, it's still glitches and brings up the map. Awful!
