Reviews for Truist Mobile

The Truist app has a bug. Please, is anyone fixing it? I can’t open the app anymore. As soon as I do it crashes and a message pops up on my phone saying that this app has a bug and to wait until the developer releases an update fixing it. Please, fix it. Update: I […]

Lately this app is so glitchy, worse than the Suntrust app used to be. It started in the last couple of months. I suspected that the issue with the app might have been more of an issue with my phone, but I’m still having the same problems on my new phone. It tells me a […]

Horrible! I can’t even get logged in and keep receiving an error and now the website doesn’t work! CAN’T EVEN EVEN LOGIN TO MAKE A PAYMENT! Worst app I’ve ever seen! Terrible off-putting purple color, absolutely hate the user interface. Not user friendly. The BB&T app was much better and always worked and easier navigate! […]

Can’t schedule payments for a later date. When you schedule a payment, you have to type out your name, which would be fine except the app deems the legal spelling of my last name (which has a space in it) to be invalid. Furthermore, when I forget to misspell my name and try submit a […]

Recent updated form the BB&T app this week and everything started off fine, but soon realized that if I tried to move money between accounts I couldn’t. I kept getting an error staying “From account cannot be null” even though I verified that both the From and To accounts were filled in. I ended up […]

I’m struggling to stay with Truist because this app is unreliable. Sometimes the transfer function works, sometimes it doesn’t. Sometimes I can use biometrics to login, sometimes I can’t. Sometimes I login and in the middle of performing a task, it shuts down. Extremely frustrating. If I didn’t have so many things connected I would […]

Edit: STILL NO RESPONSE! 1 STAR! have been trying for days to link an external account (Ally). I have been trying to verify by entering the 2 deposit amounts that were deposited into my external account for days. The app continues to tell me the amounts are incorrect and they are not. I called customer […]

If I could give less than 1 I would. I can’t see what my pending transactions are for. I have no clue if it’s my student loan, pet fee, or anything else for that matter it’s just money deducted. The app glitches and doesn’t let me access everything. It’d be nice to have a quick […]

I just downloaded this about an hour ago and it’s already terrible. SunTrust was way better. I can’t see my transaction history (it keeps giving me an “unknown error”), they wanted access to my location and ability to place calls, the loading box is unsightly, clunky performance not remedied by resetting. Really upset Truist had […]

Awful. The SunTrust app worked. This Trust app is full of problems which oftentimes makes it worthless. Even worse than that, because you expect it to work and when it doesn’t, you have to scramble for another way to make a transfer, make a deposit or find out your balance. And they took away the […]

I’m unable to make a payment. 3rd month in a row, can’t access it at all today no matter what I do. I click ‘make a payment’ and it tells me I need to make a Truist account, when I literally clicked on the account I have to get to that option. This is stressful. […]

Every time I try to use the mobile deposit to deposit a check, it’ll take the picture and then immediately log me out and I can never complete the transaction. As a bank this seems like the most simple thing to have functioning on your app. It is not functional, and depositing checks via an […]

Overall, it’s a solid app. I dont like notifications, so I have them turned off. The app pops up a warning every time I open it, stating notifications are required. It proceeds to finally load but always lags or delays doing so. It feels like notifications need to be on for the app to run […]

Update:Trash all the way around. The people who reply to reviews don’t read the entire review. MY ACCOUNT IS CLOSED. There’s nothing to fix. App, Web site doesn’t let you use options at times. For example, I couldn’t transfer funds to another bank at night multiple times. Phone numbers to physical branches don’t get answered […]

I haven’t had any issues out of the app and I also probably don’t use it as much as most people. So I’ve noticed for a while now since the switch from BB&T that I stopped getting notifications to my phone via text messages. I went thru the app settings multiple times and haven’t found […]

Was perfectly fine until the current version (7/18/25). It now hides all non-truist banking accounts when you try to make a mortgage payment, and only fives you the option to open and fund a saving/checking account in order to pay your mortgage, or to add an external account. However when I added my bank account […]

Needs improvement. Most times, it won’t show the right amount of your account balance, and you can get overdraft fees right away. It is not like other banks that will give you a grace period of 24 hours for a negative balance. Example: You put gas on your car, and then it will show just […]

I’ve been with Truist for years. Any time I’ve had an issue (cc fraud/skimmers…) customer service was super friendly and helpful, same as going into a local branch. I can deposit checks directly from my phone & accept payments through Zelle into the account of my choice, so it’s very easy to use their banking […]

Has all the features you’d expect! My only minor quibble is that sometimes when opening the app, it will take up to a minute to fully load the interface. I don’t know if it is some kind of analytics or other thing holding it up, or my connection… but once the initial login finishes it’s […]

Pretty easy to use app. My bank statements are easy to pull. The only complaint is not being able to go back further with check image searches, but that’s as a business owner. Most people don’t use checks any longer. I also wish you could easily read your transfer memo. Very easy to navigate though. […]