One issue that I can't resolve is when you're being prompted to learn something further (on the homepage) I tap it to learn more only to get an error message that says "oops, you need to have a browser app to use this feature."What's up? I have three browser apps on my phone. I like the idea of instant pay for each ride. After reading the reviews though, there's two things I won't do. First I won't forget my passcode & two, I'll stay away from using the back up balance feature.
Lindsay
App is easy to navigate. I'm not really liking the 6 digit code thing (4 would be better). Also not crazy about the auto deposit... I'd rather have a choice if I need it. Luckily I found out a kinda loophole to bypass that $3 transfer fee. All of these delivery services need to get on the same page with adding banks so we don't have to juggle different cards. It's time consuming, costly & sometimes confusing when you're trying to combine it all from each service to make an ATM withdrawal.
Ricardo Castillo Flores
Just got my card in the mail. Tried signing up on the app, takes me to an error page every time! Tried re-downloading app, but makes no difference! I tried signing up online through a browser, and logging in the app with my phone number, but it never sends me the authorization code to my phone. Called support, they cant even help me. Very frustrating.
Amy “Ms.Amy” C
Has anyone figured out how to get in the app , after changing their number, on a new phone ??? Support was supposed to escalate the problem, but has not contacted me back! I was on hold yesterday for hours , during several calls to them . And nothing in return!!! So irritated with them! If anyone can help resolve this , and help me, please respond in a review. Thank you in advance!
Shon’Dre Léger
It's hard to keep track of your balance. There are no details on what's going on with transactions and you're blindsided with a balance change. For example, if you have $50 and you get $20 of gas. When you check your account again it will say you have $0.00, then out of the blue the next day the rest off your money appears. Also there are times you see your balance is at say $45 and you know some tips haven't post. Check again in the morning and you have $22...? Very inconsistent.
Benjamin Ciske
The process for getting set up with Uber eats and the Uber card has been a nightmare. I'm dumbfounded that such an established service has such a clunky and cumbersome system and somehow manages to stay in business. After making 3 attempts over 5 months, I still have yet to receive a debit card in the mail. Now I can't log in to the card app. I try to log in, they send a confirmation text, the text doesn't arrive until several minutes later, after the code expires. Just a mess.
Christina McWhinnie
I generally despise this product and app in its entirety. I have been all over my state trying different locations to load cash onto my card, but it NEVER works (no less than eight or nine different locations; four different TYPES of locations). When I call "customer service," they put me on hold for as long as possible, then eventually come back, accusing the locations of having the problem and denying any issues on their end, and the FEES?! INSANE. THEY keep more of what WE earn. 😡 THE WORST.
Elijah Dimov
If you rely on the daily instant transf be ready to pay 2.99$ fee to your actual debit card instead of the normal 0.85$. And on top of that it doesn't ask you if you want to transfer your $$ to the card, once you activate it - it moves them there right away. You can turn it off later, but a heads up would be nice and a disclaimer on the higher fee would be nice too. Overall the app is nice. P.s. I guess in a funny way this app costs $2.99 at least once because it does not give you a choice
Silver Hensley
so far this app is great, really like that I was able to get $100 for gas when I needed it most, before heading out to work today. the only thing I don't like about this app is the $2.99 instant transfer fee that we are charged to move money into other checking or debit accounts. I have not found out if we are able to set up automatic payments for bills using this uber pro card, like credit card payments, ect.... I really hope we can. I have yet to find out. overall, so far, so good.
Tye Mathis
Lately the app has been going down, "Sorry try again message"and users can't get access to their funds or can't use the card even though it's money on there. I work hard for Uber but when I need to gain access to my money I'm locked out of my account and you guys do not notify people so we know what's going on. My account is still down right now. No one has called me back for hours. it's a very frustrating experience. I will never download this app again once I get my money off.
