It would be GREAT if the app was actually functional, most of the time. I've been using it for 4 years and I'm really tired of the endless glitches, bugs, servers crashing, and honestly- STUPID features that shouldn't exist. I don't even have full access to edit certain appointments on my OWN CALENDAR, and it's absolutely infuriating. And customer service could care less. I used to love how integrated & easy Vagaro was for me & my clients, but maybe now it's time to change platforms.
Brook Makowsky
The new update is HORRIBLE!! ALL OF IT! The colored note boxes were a HUGE part of our process and now they are all black with the tiniest icon difference. The swiping is OUT OF CONTROL and the whole thing is so hard to read. You can not even tell the different colors to indicate if an appointment is accepted or not, etc. PLEASE CHANGE IT ALL or give us the option to. My staff and I can not continue this way.
Yura Baturenko
They will not provide access to reports when the location is deactivated. Beware their "prepaid service" and no contract is not actual. they will attempt to bill you if you decide to cancel. Had constant issues with their card readers. They disconnected and it was always an issue to reconnect. Leaving Vagaro for good, very poor customer service, unwilling to resolve issues.
Liv Loera
Works great for booking clients and I love that it sends confirmation texts automatically 48 hours in advance. Update: 10/2020 Recently it has been loading up my coworkers schedule instead of mine and defaulting back to her, which is annoying when I'm trying to efficiently check out my clients. Ugh. Updating again. With the most recent update I can't get my schedule to load at all. It keeps saying "something went wrong"
Sierra LindA
Edit: Customer service over the phone is really bad. The support team members give contradicting information and the company will never give you any kind of refund for services not used. Use Square, it's free. So far Great! Client Database, Online Booking, mini website with booking options, confirmation texts, built-in marketing strategies and I can even add on payment processing!! Price can't be beat, for all that! Fingers crossed its not too good to be true!
Margaret Brock
I signed up, mainly for Yoga services, for my business. It wouldn't let people book online, unless I ordered a credit card reader (which I didn't want or need, as I had my own reader with another issuer). When my business closed, I was unable to cancel the account before the next month was charged, or they were going to charge a $100 early termination fee...and it was expiring a day after the new month was supposed to be charged. Crazy how that works. Wouldn't refund me for the month...
A Google user
This app is very helpful for me! I'm a 15 yr stylist and have always used a physical calendar book. I would get tons of call on my off days for appts and often forget to call back or text back. I lost a few clients that way. This app really helps with taking all the weight off of me to letting them book for themselves the services they want. It allows me to be more organized. Annnnddddd I dont have to carry that book around anymore!!!!!!!
Gina Martell
When the app works, it's great. But I've had to uninstall, add the app again, log in AGAIN then aftermany attempts it says I have the wrong information. It's been very frustrating having to do this in just a few months. My log in information never changed yet it will say I have the wrong password. And the only way to get around this : create a new password by selecting "forgot password" option every time. Truly beyond frustrating and very inconvenient. Especially when it logs me out randomly.
Grace
This company bought put schedulicity so we did not have a choice in the software switch. There are way to many bells and whistles. the payment software on the tablet glitches constantly. and you must use the tablet versus checking them out on the same computer software to avoid incuring higher cc processing fees. on top of all that the whole system is incredibly unintuitive. Terrible. Don't use at all cost.
Lili Monje
HATE IT! Not easy to use. It displays a whole week on a little cell phones and you're at work busy is very hard to see. I was forced into this from schedulicity and scheduleicities display was 3 days at a time. You could easily see the pages when you're in somebody's hair working and you have to give an appointment to another client. I don't know if you understand this but showing a week at a time on a little cell phone is ridiculous. I know you can put in one day but I need to see the days ahea
