The Vagaro app has a clean, user-friendly layout that makes booking barber appointments quick and simple. It’s easy to track visits and the reminders are super helpful. My only suggestion would be to add the option to search for appointments by available times, not just dates. That feature would make scheduling even more efficient.
The app is very slow and buggy. It takes me almost half an hour to book a haircut because the app won't load, or I get kicked out, or it crashes, or something else. Very frustrating app to use. the only positive I guess is that it still works in the end if you have the patience
My stylist previously used Schedulicity, but sadly said it was acquired by this company, Vagaro. The calendar only shows one week at a time (instead of the whole month), and there is no indicator on the calendar of which days actually have appointments available. It therefore requires random clicking to determine what days have appointments, and there is a 1-2 second lag to show appointments (Schedulicity was instant). Huge disappointment that this is the new platform.
APP IS GARBAGE!!!! Had to download because the massage therapist my wife uses changed to this. App is very difficult to use for booking, may or may not actually align with openings and correct person. Payment was another horrible experience. Received text to make payment even though card was on file. App wouldn't let me pay because payment token expired in less than 15 minutes. Absolutely horrendous payment process when I finally got there.
Worst app? Worst website? Why do salons use this? Made an appointment and it didn't show up in my account? Purchased gift card, selected print option, but there was no option to print nor did i get any invoice or receipt for when the gift card will be sent. I do not get the point of this app? To make things more frustrating?!
This has always been a life saver!! But it has started to be glitchy, it's sent reminders to my customers with the wrong time. They went up on the price and the quality was gone down. It's so slow to respond I have to double check that it is actually on my appt book, and half the time now I can't get it to the time I need. It's stuck. They need to fix this, asap
So I was ABOUT to transfer money over from my savings to my checking account so that I can purchase the membership, but before I did so; didn't know if it was a scam or not, so I had $1.75 in my account & wanted to see if it would even go through because it SAYS u get the first month FREE & WON'T be charged until after 30 days. But they ended up taking the $1.75 in my account & it said "sorry, there's only $.01 on this card. Try another card" but took my money anyways! Screw this app!
Absolutely damn ridiculous, I've been trying to cancel this enrollment for more than a month. It's the great Chase, they don't list a phone number for America for support services. There is no online support, either. This is ridiculous that you cannot request that your information be deleted. I downloaded the app thinking there might be a way to reach out to customer service, but, they don't include any contact information for customer service nor is there a displayed email address or website.
As an Android developer. This is the worst 'professional' app I have ever seen. The app was unusable to book an appointment. I tried 4 times in different ways. Map view is unusable as you cannot scroll or zoom to a destination. Multiple times during booking I just got an error message telling me it failed but with no recovery or information to why it failed. Ultimately I could not use this app and I just called the business to scheduled over the phone.
Customer service has no common sense. Transactions will decline or say error and you won't get paid. I've had clients get double charged and call me and I've had to refund them out of my pocket. I have constant issues with the checkout device. I'll be making a switch immediately. I don't enjoy working for free or having such a difficult checkout process for my clients. I shouldn't have to chase my clients down for money they've paid.
