I got the app and companion app on two children's phones. All paired. Worked well for a couple weeks. Then it didn't work at all. I would get email updates that stated usage and link to the app, but the app showed no activity. One of my children deleted the app and I was not notified. I also got kicked off the app and when I signed in, 2 step authentication went to a number not on my plan. Don't know if I was hacked. Code didn't come to my phone. When I signed back in later, everything was ok.
Lindsay Bird
I've uninstalled, reinstalled, rinsed and repeated. I can't even access the settings. I've done EVERYTHING in the instructions, what customer "care" & tech "support" told me to do. I wasted 2 hours of my life trying to make this work. The call dropped and the dude didn't even have the courtesy to call back. Not to mention the "free" phone I'm trapped with for 2 years otherwise I have to pay for it. Do not even suggest I open a ticket. I've been through enough with you people. Horrible company!!
A Google user
My 12 year old was able to make a new profile (her phone can have multiple users/profiles) that bypassed all filters and settings. I'm guessing that it sets up a new VPN. But long story short, my twelve year old outsmarted the app and me. ☹️😩 Also, they just have to turn off their location which the app doesn't allow us to force it to come on and it makes the location a very large range and sometimes wildly inaccurate!
A Google user
This app is horrible. I get constant texts from Verizon telling me that content filters aren't working on my kid's device. The GPS locator is slow and inaccurate most of the time. Also, there is a huge range on the location unlike many other GPS tracking apps. Worst of all... Verizon charges $10/month for this. It should be included. If I could give it zero stars, I totally would.
Kelly Shultz
It will report that your child was online in the middle of the night, when it's actually the smart family app checking for updates on its own. I can only imagine the kids that have gotten in trouble for those incorrect alerts. It will also say your kid was texting during night or school hours even if they only receive a text, and don't respond or acknowledge it. It's decent overall, but there are some kinks that need to be worked out.
A Google user
This app is garbage and the support is worse. The location is off by as much as 5 miles and one phone updates location once every 5 to 6 weeks. I know it isn't a person manipulating it because it is my phone. When it does locate it used to be exact. Now it is never closer than a half mile. Usually several miles off. I've opened tickets with tech support. Attempted to use the feedback section. They just ignore me or say they will be contacting me soon. I live in a 4G city. Save your money!
D H
App was working fine until the latest forced update. Now nothing is blocking on my kid's phone. I deleted my kid profile, deleted the app from my phone and my kid, downloaded the apps on the phones, did all the setup on phones and nothing blocking. The service feed back on the app is useless as they just send you a link on how to block things. Useless. Please release an update fixing this.
Alan Christenson
Generally works, when it wants to, but your latest forced update means that I can't change my child's settings until they update their app. I logged in to change their settings and the parent app wouldn't let me do anything without updating the app. So I did. Now I can't update their app because they are locked out of internet connection during school hours. Now both of my kids are essentially locked out of their phones until the restrictions come off at the end of the day.
Kirk Blackburn
They dont have the time settings correct. I live on west coast. The app time limits for the app are based on Eastern time. So there is always a co fliction as to what the limits are, and when I get reports of him being on his phone past a time limit. Its stupid. He sent 500 texts in a month, and I never got any reports as to who or when he was texting because it doesnt sync with what is on my phone. The app is horrible and can 100 times better if someone decided to put a little effort into it.
A Google user
App is basic, slow & error-prone. I'm not even using location (Life360 Free is far superior) or the companion app (Qustodio is superior). I just want to be able to block certain numbers on my daughter's phone. And even that is limited to 20! It makes no sense! Plus it won't sync with contacts or start a contacts list so you're typing in numbers (can lead to errors). And it recently began allowing blocked contacts through. And tech "support" is a joke. I expect more at $5/mo.
