Reviews for Vivid Seats | Event Tickets

Terrible app!! Payment is so terrible. Kept telling me that their was a problem with my billing address which the first time I went into Paypal I had chosen the wrong one so was correct, but after I fixed it it refused to update. Like it couldn't clear it's cache. No attempts were ever even made in the account as I get notifications off failed attempts. I obviously didn't complete my purchase. I will go to the box office and buy my tickets. Ludicrous!

Tickets are now always available to events purchased through Vivis Seats. I was unable to see/retrieve tickets to a recent concert, spent two hours on the phone with customer service and still, unable to get into the venue. Still cannot get an answer as to a refund. I spend hundreds of dollars and lost an entire evening that was supposed to be fun and exciting, to be disappointed. Extremely disappointed with the whole experience. I will be using different method of purchasing moving forward.

This is a terrible app and company. First off, fees are crazy and are hidden at purchase. Then I purchased tickets to a show THREE years ago and the show has been rescheduled 3 times. They refuse to refund the tickets, since the show was not officially canceled and only rescheduled. For THREE years. Now I can't even access the tickets! Have been in contact with support with still no solutions and still no refund. Do. Not. Use. This. App!!!! Complete rip off. The worst experience I have ever had.

Kind of sketchy. I hate to write a negative review. I was buying 6 2025 spring training tickets (grapefruit league) with Vivid. I had all the competitors final prices and went with Vivid because they were a few bucks cheaper. That was because they promised a 10% discount on each ticket. When I got to checkout since they were the cheapest final price the promo code was already filled out. I hit the purchase button and I got an error. Had paypal already set and the tix were bought. Bait&Switch

This is legallized scalping, buy tickets from the venue not through third party leeches. Stop using these services and maybe people could afford to go to shows. Their canned response about connecting sellers is typical, but if they really cared, maybe regulate the prices? I got suckered into buying parking at a venue, not even thinking that someone would try to scalp a parking pass. Live and learn, and always go to the venue site first.

The pet ticket service charge is comparable to other ticket brokers. But charging me an extra $6.95 to email my tickets to me is just greedy, absurd, and unnecessary. I backed out of the program without completing the purchase. Erasing the app, and buying mt tickets at the event. Alternatively, you can download your tickets for $7.50 (download fee) in addition to the regular expected service fee.

This was my first AND last time purchasing a tickets through this app. When I got my ticket, it said a discounted price, but when actually I paid full price for it. When I called the customer service number all it did was give me voice related information. There was NO option to speak with someone on the phone. If you want to purchase tickets through vividseats, please use the website. I gave this app 2 stars from my experience.

Terrible. False Guarantee. They say they have one where if your tickets get canceled they will refund you. They give you credit instead. And you can't resolve your issues quickly because everything refers you back to emailing them instead of an online chat or a phone call. Unhappy with the service and now have to deal with them until I use up my "refund" credits on my account. Would never suggest anyone deal with this company.

First and last purchase! Would give zero stars if I could! Nothing like paying $114 each for MLB ticket (first time ever ordering) then when tickets were transferred, I see the face value of $43 listed! Also, you can forget getting customer service of any kind to respond. I will be letting PayPal know about my experience and hopefully everyone else does to (I can't be the only one). I understand making a profit, but that is ridiculous! I learned my lesson and will order from MLB next time.

The App itself is fine but it is very misleading. Most show you a total with fees but they show you a total without fees and then after you put your credit card info in for the order surprise your price increases by 9 bucks a ticket. Don't mind having fees but at least let people know they are there so they can decide if your app is really the best or cheapest for what you are looking for! This app will be deleted tomorrow after the game!