Reviews for Vivid Seats | Event Tickets

Terrible app!! Payment is so terrible. Kept telling me that their was a problem with my billing address which the first time I went into Paypal I had chosen the wrong one so was correct, but after I fixed it it refused to update. Like it couldn’t clear it’s cache. No attempts were ever even […]

Tickets are now always available to events purchased through Vivis Seats. I was unable to see/retrieve tickets to a recent concert, spent two hours on the phone with customer service and still, unable to get into the venue. Still cannot get an answer as to a refund. I spend hundreds of dollars and lost an […]

This is a terrible app and company. First off, fees are crazy and are hidden at purchase. Then I purchased tickets to a show THREE years ago and the show has been rescheduled 3 times. They refuse to refund the tickets, since the show was not officially canceled and only rescheduled. For THREE years. Now […]

Kind of sketchy. I hate to write a negative review. I was buying 6 2025 spring training tickets (grapefruit league) with Vivid. I had all the competitors final prices and went with Vivid because they were a few bucks cheaper. That was because they promised a 10% discount on each ticket. When I got to […]

This is legallized scalping, buy tickets from the venue not through third party leeches. Stop using these services and maybe people could afford to go to shows. Their canned response about connecting sellers is typical, but if they really cared, maybe regulate the prices? I got suckered into buying parking at a venue, not even […]

The pet ticket service charge is comparable to other ticket brokers. But charging me an extra $6.95 to email my tickets to me is just greedy, absurd, and unnecessary. I backed out of the program without completing the purchase. Erasing the app, and buying mt tickets at the event. Alternatively, you can download your tickets […]

This was my first AND last time purchasing a tickets through this app. When I got my ticket, it said a discounted price, but when actually I paid full price for it. When I called the customer service number all it did was give me voice related information. There was NO option to speak with […]

Terrible. False Guarantee. They say they have one where if your tickets get canceled they will refund you. They give you credit instead. And you can’t resolve your issues quickly because everything refers you back to emailing them instead of an online chat or a phone call. Unhappy with the service and now have to […]

First and last purchase! Would give zero stars if I could! Nothing like paying $114 each for MLB ticket (first time ever ordering) then when tickets were transferred, I see the face value of $43 listed! Also, you can forget getting customer service of any kind to respond. I will be letting PayPal know about […]

The App itself is fine but it is very misleading. Most show you a total with fees but they show you a total without fees and then after you put your credit card info in for the order surprise your price increases by 9 bucks a ticket. Don’t mind having fees but at least let […]

The price listed is not what I ended up paying. Plus it ended up being through another ticket website. So I had to download tbe other ticket agency No listings of fees or taxes. The bill only listed what I ordered and the total price. Final bill did nor match the ticket prices. You need […]

I mistakenly chose to order my parking pass via VividSeats. I thought I could order them on the way to the game and easily use what I ordered to get parked. Instead, I received a runaround. First, the app tells you to download the tickets. I go to download them, and the app says in […]

I hate that you don’t see the final total before “place order”. I recently bought tickets and got almost $100 surprise when I saw the total. $77 tickets, $30 fees added to each one. It made me look through my past purchased and all the same. Of course, I can’t cancel or request a refund […]

Just like all other reviewers: A NIGHTMARE. Everytime I buy tickets from here the service fee is 30-50 dollars. What was the service? I literally did it myself?? However, that’s not even the bad part, whenever they “send” you your tickets you have to go searching for where the barcode actually is in the email […]

Non-Existent Customer Service! I’ve been using Vivid for years, bought countless tickets, first time needing customer service & I can’t access it because it says my phone number doesn’t match any account, so it won’t even allow me to talk to anyone. I had to enter my phone number when I downloaded the app. Ridiculous. […]

BUYER BEWARE, $70 fee per ticket added at last step. I thought I was paying around $320 for two tickets to Hamilton in Orlando, but the final payment was $460 for two tickets. Transaction cannot be refunded (and they will not refund or reduce the fees they add for the transaction). Yes, the final cost […]

Absolute nightmare! I purchased two tickets through this app for an Ed Sheeran concert. When my bestie and I got to the stadium last night, there was no barcode and nothing to scan, so we could not attend!!! I called their customer service number and that was no help at all. I was on hold […]

For me, this whole thing is a scam. I purchased a ticket for a tennis event. What followed was a series of emails asking me to download their app and log in, but no ticket. When I did all they wanted, their app showed that the tickets were delivered. I received nothing. So I tried […]

Pros: App is easy to use, and you sometimes get discount offers. Con: does not disclose the existence of service fees (which are insanely high) until the very last step, when they appear to gouge the bejesus out of you. It’s borderline dishonest/deceptive. I recommend sticking with StubHub, where you can have it display prices […]

Buying fees are super high, about one third the price of the ticket added on total price. This was not apparent to me when buying on the app. I could not access the Help Center by phone or by Live Chat option because it did not recognize my phone number. When I went to my […]