Just reduced my review from 3 stars to 2 stars. Can’t make a payment to my credit card account. It just sits there and spins and never goes through. I can’t understand a company that would treat customers this way. I’m trying to pay, FFS! I can access the app just fine, see my cc […]
Reviews for Wells Fargo Mobile®
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Dont even attempt to respond to my review telling me to contact you! Your latest update SUCKS so bad, fix it! The whole point of online banking is to be able to see your account. I have to use biometrics twice in a row to log in, and whenever I try to check my account, […]
The new update SUCKS for many reasons….. I do not like that I constantly have to put in my user name and password to be told that they do not match and after about the fifth time of typing in the same thing it finally gets accepted! Then the posted and pending transactions being in […]
Do not do business with Wells Fargo. Customer service is completely lacking. After being told my card payment date could be changed to make it easier to make the (final few remaining) payments, apparently the person telling me this did not make that change in my account. Long story short, they now claim I’ve had […]
Gosh what am I missing here? I can’t even sign in. I always get an error saying “there was a problem on our end”. It’s been days now. Reset my PW multiple times and re-downloaded the app just in case. No change. Ideas please? Edit — I did contact support and they said “try reinstalling […]
Since the updates, I always have to log in twice. Then it says that there was a problem and it forces me to sign out. When I log in again (twice) it will let me access the app. That means 4 attempts to sign in which seems ridiculous to me. Once I’m in, seeing the […]
I was able to keep myself and account in check more better with the older version. All transactions would appear. I have over drafted my account 3x this week due to this error. Yes, I need to balance better, my fault. However, I haven’t overdrafted 3x in a week with the other version. I thought […]
Good in-store customer service. Terrible phone customer service because you go through 16 prompts and end up on hold for 10 minutes. Ridiculous, cancerous, unforgiving, unrelenting fees. I’ve been a customer for 30 years and a rarely get a break on any sort of fee. Also, they are always trying to upsell me on another […]
So, yes. The new app is horrifying. I hadn’t thought about coming here to add my review and when I did, I see that I’m not alone. All my relevant information is gone (like the checks tab) for example. It appears all transactions are jammed together on an endless list that you can’t scroll through […]
For the size of the corporation it’s an ok app. When you log in (at least half the time) it takes you to update our phone numbers instead of straight to accounts. The numbers are correct, nothing to change, have been asked a million times. Now, for at least a couple weeks, not only does […]
Generally takes 3-4 times to get this app to work. Takes multiple sign-on’s. Sometimes it open to blank screen, other times to account summary but when you click on account get an error, other times get an error just signing on. Used to be great. Since the app was updated it has been painful. I […]
Edit: Newest update makes it worse! I can’t get to my bill pay section on my phone. Fix it or loose customers! Every time I log in, I get a message saying the log in failed, then about 1-2 seconds later I am logged in with no further action on my part. There are ads […]
The app stopped working a month or two ago. I have the same issues as everyone else. Login rarely works. When it does, the app gets stuck on a white screen, or kicks me out again. I emailed support, they told me to call the 800 number (like all the other reviewers here). I called […]
This app was perfectly fine up until the last update. I’m not sure what happened, or if it doesn’t support Samsung products, but I can no longer sign onto the app. Whenever I log in it shows the error message of “Your sign on cannot be completed at this time”, but the website works just […]
Just use the website. the only reason I switched to the App was to stop getting the “why not use the App” pop up every time I used the website, but the App has SO MANY MORE POP-UPS. Not ads, just “Tips” and extra pages. It has useless notifications and, of course, an AI that […]
Latest updates have made it much harder to deposit checks through the app. I often use echecks to print and deposit my payments but now I always get hit with “we’re having trouble processing your photos”. This has worked fine for years until about a month ago. Now I have to work trips to physical […]
when i send money by Zelle, the button “send” is located below the main screen and invisible. i forget to click the button “send” some time, because i can’t see this button. But the top and bottom of the main screen includes a few lines , which nobody or most people don’t read. I will […]
I tried to sign up for a new checking account because I don’t like my current bank. After having to sign on 6 times, change my password for no reason (I knew mine), and being transferred to tons of different pages, I was declined for lack of information and told to schedule an appointment at […]
Kind of getting tired of how long it takes the App to process payments. It’s in the account, money is accounted for, both deposits AND transactions but the App is constantly like “I’ll get around to those pendings one of these days.” If that could be tightened up a bit, it’d be a 5 star […]
Very organized app, easy to access and intuitive.. but most importantly, the customer service is phenomenal!! Got scammed recently and had to call my bank about it and the bot recording couldn’t even finish it’s intro recording before a person on the other end picked up the phone to help me. They are kind, professional, […]