I give it a couple stars for functionality. They have it set up for ease of use. however the rewards program sucks. I'm holding on to points that I can't redeem because none of my purchases are redeemable. The redemption process is a pain in the butt. I should just be able to scan the barcode add apply rewards points to the current purchase. I just ended up deleting the app there's no reason to use it if I can't redeem the points I collect. just another app that takes up space on the cell phone.
Reviews for Whataburger
← Back to WhataburgerTried to order food on the app, got an error twice that it didn't go through. But it did go through and charged my bank for those two times. We find out after we go to the restaurant to order again. So, two orders we don't need or take, for that matter on top of our fresh drive-through order. Had to call my bank and Whataburger customer service. Money is pending.
I'm writing this while waiting in the driver through line. The updated app is horribly broken. Logging in with Google does not work, no locations are found, ordering is completely impossible. Even before this, the updated version of the app has been very unstable. If it's still like this next week, I'm going to have to tell my family that Whataburger night is no longer on the weekly menu.
Still keeping my one star. When you thought things wouldn't get worse this new app is horrible, glitchy, locks up, freezes all the time, and crashes. Even though there were several issues with the old app it ran a lot better than the new one. I have also deleted the app from my phone twice and reinstalled it with no change. New app is trash. After April 22nd update cannot choose location and app locks up when attempting to choose location
app consistently sucks. always wants me to log back in, sometimes minutes after I just did so. I also spent 10 minutes trying to order breakfast before 11am, and would click "pay", then the app would just do nothing and drop me back at my cart, and I ended up not being able to order breakfast because of it.
The app works for me, but I have to sign it every time I use it. The GPS doesn't work so it's difficult to get the right stores. All in all this app is slightly above a giant piece of trash, so I'd call it a smaller piece of trash but not smelly trash. It's like an empty Amazon box that you've got to fold up and put in the recycling bin, but it's just sitting on your floor wasting space. It's so interesting how they has a great working app and then they decide to just ruin it.
The new design looks great and no issues with points like I've been seeing. But now it constantly signs me it within one day or so of not using it and will not keep my favorite locations & meals saved. Everything else seems to be in working order for me but the constant signing out and not saving things is so frustrating. I hope this can be fixed soon
App update has been trash. I can still order food ahead of time but I have to log in every time and the search feature is now garbage. I put in the name of the exact town or tried putting in the zip code of the location I want to put in an order for and it's showing me locations 45 miles away. I can't move the map around easily either to get to the location I want. The app worked without issue for years before this.
I dont know what they are doing with this app but it never works right now! its so buggy. it freezes, glitches, crashes and looks all around horrible. its not at all user friendly. Ive now been charged for food I never got after their app said system error and I didnt even go to the store since I couldn't make an order. Yet I couldn't cancel the order that popped up after I went on my way since they dont allow you to do so in the app.
this app is terrible. it crashes all the time, especially while in checkout, and half the time it can't contact whatever servers it's run on and will claim some kind of error. it signs you out on its own and will sometimes double-purchase orders. the gui for customizing meal orders is visually pleasing, but poorly designed in terms of functionality.
man, this app sucks!!! first, they changed everything, and you can't order what you want with points. even though I've saved to favorites my preferred restaurant, it asks me every time, which location do I want. and for some reason, it doesn't save. I put in the zip code, for the location I want doesn't show up, I put in the city and still don't show up. I don't live near the one it suggests! makes me angry. if I could give ZERO stars, I would!
The recent update has messed up the app on my phone. Every time I go to order, I have to log in. The time before last, I was able to get the order in, but I was logged out before the food was picked up (so I had to log in again). This time, we got our order in, but the app closed before we could finish the payment section. When I logged back in, the order had disappeared. The app just sucks now!
Used to work fine before the "update" now it's hardly usable. It is now littered with bugs and constantly giving error messages. I'm unable to even place a mobile order now because it simply shows an error message when searching for a store location. I placed a mobile order about a week ago and at first it gave me an error when adding a drink to the order. I then added the drink a second time and it worked. After receiving my order though I got charged for 2 drinks. Complete garbage
Update: The updated the app with a complete redesign. It's not user friendly. I have gone several times now and accidently ordered extra items like hashbrowns and I didn't intend to. Also, if that particular Whatabuger is out of something, it shouldn't let you order it. Three times in total I have used the app and two of the times, one or more items wasn't in stock. It's a horrible experience now.
They recently changed the app and they broke it. When you select the delivery option, it says System Error. When you select any option, it says System Error. If they ever repair their app, I hope they add more selection options when ordering any particular food. I can't add a hamburger patty to any salad and I don't have a wide degree of editing options for meals. "Just like you like it" unless you are ordering on the app, then you are only going to get what is offered with minimum foodediting.
Almost "Fine". There's no external ads (good), and in my personal experience all of its functions operate as intended - I can order, use rewards, reach tech support, etc. The only issue is that it's consistently unstable - every usage requires *some* tomfoolery you need to adapt to, most frequently it just lags out and you need to close and re-open it. My phone reports "frequent crashes" and "high battery usage", so something is struggling under the hood.
Being forced to order for in diner pick up instead of drive thru because of the time of day is ridiculous. I'm not the only one still rolling through the drive thru to pick up an order regardless, the company is literally just inconveniencing its locations by not allowing us to pick drive thru whenever. Trying to limit functionality will never actually limit users.
Don't the app for delivery. They have got the order wrong every time I make the mistake of using it. There is no way to report the issues easily like with Doordash or similar either so don't expect mistakes to be fixed or reimbursed. I'm typing this with a missing drink, cold food, wrong side, and missing customization. I paid extra for. Just use mainline food delivery.
Another terrible food app. Do not bother. I filled all of the necessary requirements to redeem an offer. The app did not deduct the price from the item at checkout when I was at the final screen. One of the biggest benefits of using an app is the ability to order ahead. If I need to go to the restaurant in order to redeem the offer, it defeats the purpose. I am going somewhere else because I refuse to purchase from a company and app that does not honor offers and discounts.
Used to be great. Now it doesn't work anymore. Just says technical difficulties. Can't order, can't use offers, can't redeem rewards points. Rewards aren't even listed other than $15 website merchandise credit. it's completely unusable. update: now it works. But it logs you out every time you close it so you have to type in your name an password every single time. And don't mistype anything or it will lock you account if you do that a couple of times.