Image quality is superb and hands down beats the competition (Ring etc). The option to store data locally on SD means I'm in full control of my images & videos. One small annoyance that makes this a 4 and not a 5 star review is that sometimes when the doorbell rings, the Android call notification won't stop, even after answering through the app. Fix this and it's 5 stars from me.
Keep being logged out from my account after the most recent update. The consistency of this doorbell is just meh. It would've been great if the firmware was built properly. But everytime there's an update, there's something else you have to fix. To name a few, there're battery problems, connection problems, and now staying logged in seems to be a problem too. Please fix this soon, whenever it works, it's actually not bad.
It's obvious that the software app at launch was a Beta version at best. If the developers were honest about this I could deal with it, but they keep churning out new features like Alexa integration, even when the basics don't work. It's very hit or miss as to whether it connects. I just added my wife (who has an iPhone) and it can't cope..you accept the call on the Android and it keeps ringing on the iPhone!!!! Please sort the basics out then add the eye candy extras!!!
Real life operation shows variable performance; movement is captured and is clear both day and night, but often a direct visit to the doorbell and the return away from it goes totally unnoticed by the doorbell. It could be app related or hardware related, I'm not sure. The app also very often does not function when answering the doorbell, in fact it has never yet worked for me, I simply cannot answer the "call". I have the latest app & software and multiple re-installs have never solved this.
I have this camera since summertime, and both the doorbell camera and base had to be replaced already, yet it's still not functioning properly. Since everything was replaced, the only thing left is the app. It seems the app is not working well, keeps telling me no devices connected, but they are, or that the signal is lost, but it hasnt been. The only positive feedback i have is that the customer service is very prompt. They offered replacement right away. So this rating is for the app.
Great when it works! I've had so many problems with this Doorbell App. I finally got it working (again) on my husband's phone, but I CANNOT get it working on mine, even though I go through the settings and we are set up exactly the same. It will work, then stop working, then work again and stop again. VERY FRUSTRATING. I'm still within the timeframe to return it, which is probably what I'll do!
Horrible. Keep getting playback error. Will not play video. Useless. It has now been three weeks and I still unable to view anything from the doorbell on my LG phone. I have been going back and forth with WUUK tech support (China) and the tech, Linda Z?, keeps telling me to do the same things over and over. There seems to be a language barrier. I have requested a shipping label and a refund 3 times and they refuse to acknowledge me. BUYER BEWARE!!!
UPDATE: I initially left a bad review because the app kept crashing, but I stuck with it deciding to give it another go and finally got it to work. I'm glad that I did because I really love the hd, crystal clear wide view, how easy it is to operate and ease of placement (it sticks very tight and securely anywhere). I haven't had anymore issues since completely setting it up. I'll watch it for another week or so and if all goes well, I plan to purchase another 1 to 2 of their doorbell cameras.
The nightmare I've gone through trying to get this app up and running is NUTS! It's still not working after 4 days and MANY emails to a company that only operates after hours when I'm in bed. I get up at 5 am. So them responding to my email at 3 am is rediculous. I can't even delete and reconnect devices because I can't see the app screen. Not to mention, that not seeing rhe app screen is a new issues since the other 7 issues I've had. Not a happy customer.
Another security camera company jumping on the nickel and dime the customer by putting features behind a paywall for something you SHOULD get on purchasing the cameras!(No vehicle detection unless you pay👎not sure if any other "features" are as well)also camera has a light but can only have it on/off,no option to have it come on with movement!really! Such an obvious thing NOT to include that as an option🙄edit: This app will run in the background even when you turn off the option 2 do that!
