Reviews for Yelp for Business

I dont know whats been going on here, but after a really good start and impressing me with the level of customer support, that has all gone away. Supposedly my support agent has had some personal things to deal with, which is fine, but since then though ive had zero help. I wrote to ask about some billing issue im having and it beem two weeks with no reply. I want to cancel my account but theres no option for it. Stay away from this app. Its very shady.

I thought yelp was a great business tool, but it doesn't work for you unless you pay for ads to boost your page. If you get 5 star reviews they'll be taken down as they drive traffic to your page. You can't have your page removed unless you pay for ads. Cluttered interface, you don't have control of look and feel, you have to ask permission to change some things. It's frustrating. At least you get some traffic and can post photos. Ask questions before you list to see if it's a good fit or not.

So I have a small little cleaning company . Just me, no one else and I do it as a second form of income. Almost all of the request for quotes I got were scams. They were 90% yelp accounts that had just been created, no 7 friends no picture, just the generic gray picture and some name. At first, I thought it was great, but once I realized what was going on, I just stopped responding. All of a sudden I owe them $ for leads where there was never a real person to contact. STRAIGHT GARBAGE.

Such a horrible experience. Please do not fall for their lie. I opened and account, even had a customer service rep. assisting me setting up everything and never mentioned about two payments, one of $200 and something and another one of $109 to be deducted from my account even before completing the month. Both payments were deducted the same month. I requested the refund and told them about the situation, they responded me by stating that they will review it and 7 days the declined the refund.

The customer service for this app is horrendous. I had ads running a few months back, but I shut down all my products because I just wasn't seeing any results. Then earlier this week I got charged 300 for seemingly nothing. I didn't have any products. First day I called, I was on the phone for over 2 hours and they never respond. Then I called the number listed under the charge, and they told me they couldn't do anything. So they just sent me back to the over 2 hour wait number. Now I'm waiting.

I have not been getting app notifications, from Yelp, for months. I have gone in, through the app AND desktop, and toggled the preferences, and I even uninstalled/reinstalled the app, but it's still an issue. Needless to say, customers contact me, and unless I manually check my app and/or email messages, the lead stays there, sometimes - for days (according to what's going on, in my life); it's beyond frustrating. Also, it's been over 4 yrs, and I've not bought your ads, so PLEASE STOP CALLING!

I would give 0 stars if I there was an option. This service is not user-friendly; maybe if you pay for it, the site causes more frustration for your business than it helps, doesn't work well for mobile services, lists information that it states it will keep private, doesn't seem to have an option for business registered agents, bombards you with upgrade notifications and sales consultants, more or less waste time, and of course makes it difficult to delete an account. Would not recommend.

This is the MOST TERRIBLE, MONEY HUNGRY, AND PATHETIC COMPANY I've ever seen. When they're quoting that I would not be charge for ANYTHING ELSE besides when the ad being clicked on and not realizing it's over $8 per clicks. Also offered some type of free credits for me to list the ad for free and turned out I'm still being charged over hundreds of dollars for a couple of days the ad was active. The representative was also EXTREMELY RUDE! STAY AWAY FROM THIS COMPANY! Google is your best choice!

They give a 300 dollar credit and when you decide to cancel they still charge you. It's happened twice, and all their customer support ask is can you prove it which of course you can't and they also don't give an option to remove your card. Had to do a charge back and change my debit card just to prevent this from happening again. Lots of potential if they weren't being so greedy. Be more open like Amazon's app and people would trust your company more.

Kept calling me on the phone to sign up for free ad credits. He mentioned it was all free, and I wouldn't pay anything. Turns out this isn't the case. The credits are basically just a discount. Got charged a ridiculous amount automatically after a week. I'm pretty sure the leads I did receive weren't even real people, very few of them respond and their numbers go straight to a voicemail . Stay far away don't give a dime to yelp

If I could give less than one star, I would. The promotions are misleading, making you pay more than you think you will. Even if there's almost no clients clicking on your page, they raise the price of click so they can charge you your full budget. The costumer service number almost never picks up, I think I was only able to reach them once, besides that it's just hours and hours on hold. They take DAYS to respond to the support emails, which is ridiculous for a big company like that.

This app really is not good. I went through the entire business setup process on my laptop, listing my service categories and all appropriate details; upon downloading the app and checking out my profile, not only was all the info inputted on my business category gone, but it was listed under a completely different business category. Tried to edit everything back to how I originally set it up/how it needs to be, and after typing everything up, clicked save and got an error message. I'm over it.

Worst way to promote advertisement. Very expensive and not worth the number of business phone calls and messages I got. I was told I would get a free month of $600 boosted advertisement and that after the months up, it was supposed to automatically cancel on its own and that I wouldn't have to worry about being charged. The next month on the 1st, I was charged over $400 that left my personal card left in negatives. I verified repeatedly if this would happen. Also, wait times are horrible!

I do not recommend it. 0🌟. I listed my small business on Yelp Business, and they gave me a free ad spend, cool. we'll that ad spend ran out in less than 30 days, yet when I tracked it, it was still under budget of the given spend. charged me for that time plus more, and billing couldn't explain it. didn't refund me, and I got 0 traffic via phone/website from their ads over 3 months. complete waste of money. literally just through money down the toilet. please save yourself the time & money.

I had a positive review from a client that they chose to not include for my stars. I can only assume it's because I'm not paying them. The sales rep was very misleading. Never believe gurantees for more work. I had several clicks for people looking at my pictures. But very few calls. Plus when people send a message, I wasn't able to respond on the app. I had to type my response in a different app, then copy & paste it from there. Complete waste of money. Will not give them another dime.

Do not pay for the ads!!!! I was able to start the ads at a set daily budget. They don't stick to the budget and charged more than 3X the amount of my set budget! On top of that, in order to cancel the ads, I was only given an 800 number (which if you are desperately training to stop them from hemeraging your bank account on the weekend, are out of luck, as they are closed.) I spoke with customer service and they wanted to send me a form for a refund for the days they weren't in the office. NO!!

This business deserves 0 stars. Do not use the "free trial" if you are a small business. They make it impossible to stop the payments that automatically happen after the free trial. They also have two separate products that they don't tell you about that you get charged for later without notice. It doesn't matter if you delete your account and page, charges still happen when you have no access to the page. Also, refunds are not guaranteed and take a week to consider!!!! big thumbs down here.

I'm not sure what has changed but I had a good experience with the app a couple years ago when advertising. This time they disabled my request a quote(messenger), and filtered all my call clicks so they came up as scam likely. I spent thousands all for nothing. Add insult to injury and we are almost a month into waiting for a manager to think I'm worth a phone call back. I don't write reviews often, and only when I've exhausted every other option. Don't advertise with them, use the free version.

Beware scam service. They offered $300 credit trial. I received zero calls over three months. They back charged me when I went to cancel, approximately $300. The guy who was my main contact was extremely unreliable. He would consistently miss appointments and take over a week to respond. Also hasn't responded to my questions about the charges, and it's been over three weeks. I didn't think I'd find an advertising company worse than Angie's list.

For 3+ months now it has been impossible to communicate with customers requesting a quote. When we try to "Request more info" the app freezes. I have been in contact with support (sent screenshot, logs, etc.) with no luck correcting the problem. It apoears that only Android devices are affected. We are able to use the app with an iPad or on a laptop. Come on guys lets get our act together. You claim to be on the cutting edge of technology. Time to show a little love to us Android users.