Reviews for Yelp for Business

I dont know whats been going on here, but after a really good start and impressing me with the level of customer support, that has all gone away. Supposedly my support agent has had some personal things to deal with, which is fine, but since then though ive had zero help. I wrote to ask about some billing issue im having and it beem two weeks with no reply. I want to cancel my account but theres no option for it. Stay away from this app. Its very shady.

I thought yelp was a great business tool, but it doesn't work for you unless you pay for ads to boost your page. If you get 5 star reviews they'll be taken down as they drive traffic to your page. You can't have your page removed unless you pay for ads. Cluttered interface, you don't have control of look and feel, you have to ask permission to change some things. It's frustrating. At least you get some traffic and can post photos. Ask questions before you list to see if it's a good fit or not.

So I have a small little cleaning company . Just me, no one else and I do it as a second form of income. Almost all of the request for quotes I got were scams. They were 90% yelp accounts that had just been created, no 7 friends no picture, just the generic gray picture and some name. At first, I thought it was great, but once I realized what was going on, I just stopped responding. All of a sudden I owe them $ for leads where there was never a real person to contact. STRAIGHT GARBAGE.

Such a horrible experience. Please do not fall for their lie. I opened and account, even had a customer service rep. assisting me setting up everything and never mentioned about two payments, one of $200 and something and another one of $109 to be deducted from my account even before completing the month. Both payments were deducted the same month. I requested the refund and told them about the situation, they responded me by stating that they will review it and 7 days the declined the refund.

The customer service for this app is horrendous. I had ads running a few months back, but I shut down all my products because I just wasn't seeing any results. Then earlier this week I got charged 300 for seemingly nothing. I didn't have any products. First day I called, I was on the phone for over 2 hours and they never respond. Then I called the number listed under the charge, and they told me they couldn't do anything. So they just sent me back to the over 2 hour wait number. Now I'm waiting.

I have not been getting app notifications, from Yelp, for months. I have gone in, through the app AND desktop, and toggled the preferences, and I even uninstalled/reinstalled the app, but it's still an issue. Needless to say, customers contact me, and unless I manually check my app and/or email messages, the lead stays there, sometimes - for days (according to what's going on, in my life); it's beyond frustrating. Also, it's been over 4 yrs, and I've not bought your ads, so PLEASE STOP CALLING!

I would give 0 stars if I there was an option. This service is not user-friendly; maybe if you pay for it, the site causes more frustration for your business than it helps, doesn't work well for mobile services, lists information that it states it will keep private, doesn't seem to have an option for business registered agents, bombards you with upgrade notifications and sales consultants, more or less waste time, and of course makes it difficult to delete an account. Would not recommend.

This is the MOST TERRIBLE, MONEY HUNGRY, AND PATHETIC COMPANY I've ever seen. When they're quoting that I would not be charge for ANYTHING ELSE besides when the ad being clicked on and not realizing it's over $8 per clicks. Also offered some type of free credits for me to list the ad for free and turned out I'm still being charged over hundreds of dollars for a couple of days the ad was active. The representative was also EXTREMELY RUDE! STAY AWAY FROM THIS COMPANY! Google is your best choice!

They give a 300 dollar credit and when you decide to cancel they still charge you. It's happened twice, and all their customer support ask is can you prove it which of course you can't and they also don't give an option to remove your card. Had to do a charge back and change my debit card just to prevent this from happening again. Lots of potential if they weren't being so greedy. Be more open like Amazon's app and people would trust your company more.

Kept calling me on the phone to sign up for free ad credits. He mentioned it was all free, and I wouldn't pay anything. Turns out this isn't the case. The credits are basically just a discount. Got charged a ridiculous amount automatically after a week. I'm pretty sure the leads I did receive weren't even real people, very few of them respond and their numbers go straight to a voicemail . Stay far away don't give a dime to yelp