The App does not show middle name or suffixes when adding employment/work during an application for benefits: only first and last names. If you have a JR, You’ll have to guess which one is employed. I only noticed after applied because the employment verification form had my Son’s name, not my husband’s. Whoops. Ability to […]
Reviews for Your Texas Benefits
← Back to Your Texas Benefits20 reviews
overall it’s good and has the availability to send your stuff through it instead of waiting on mail to get sent from you but the issue I have if not would get more stars is that when you go to try to put files on there like pictures a lot of times you have to […]
Twice I have renewed only to be cancelled due to not renewing. All I can do is my part to best of my ability then it is out of my hands. I shouldn’t be held accountable because your system messes up. But I am, and I am not alone. When I reapplyed I got a […]
Very disappointed in this app, the customer service, the entire situation. Dealing with the pandemic is not enough and to add to the service trying to get assistance from your office, saying that you did not receive paper work that was clearly in my files but my benefits were stopped due to some one not […]
Lags, camera for documents sucks, it will zoom in to the extent of only being able to see two words and disregard the rest of the document, does not update periodically, also it does not prompt the documents I have received in the website, horrible! call wait time is over two hours!! So I try […]
This app is horrible and needs a massive overhaul, especially when everyone is so adamant that we use it instead of calling. I can’t access my letters and forms, no matter how many times I try to set it up (I just get errors) and everytime I bring it up on the phone, I’m told […]
This app stresses me tf out. I’ve been trying to get into my account for weeks now. It says I’m putting in the wrong password. When I go to change the password, and after I’ve answered security questions and put in a new password, at the end it will say that an error has occurred. […]
Pictures of forms from the app are absolutely unusable. They are zoomed in so close you can’t see the rest of the form and are too large to fit in the frame and most of the form is cut off. Opted for pdf scanned forms taken from my phone to upload and I got the […]
always get errors, so I know my password for sure. Everytime I log on, it says it’s wrong. And I know neither my login nor my password is entered wrong but here we go again needing to change my password. And when I do that I always get there is a systems error please try […]
Awful. It freezes and proves to be time consuming. There is no specifics nor details about cases. And uploading any files WILL NOT speed up the process. Pictures need to be taken and saved in your gallery prior to upload because using the “take picture” option in the app, seems to warp and distort the […]
Needing to upload documents…. I don’t have access to a fax machine nor a vehicle to go to the health and human services office and on top of that there’s no other way to send them except by mail but I don’t have printed copies either. Please fix!!!! I even tried uninstalling and reinstalling and […]
Something is terribly wrong with both your app and your website. I was checking the website to check my balance and I got some error message. NO it’s not my cell reception if all other websites I tested worked. This prompted me to download the app just this morning. GLITCHY. I just need to know […]
2 separate times, uploaded files via the app. called to verify files were received, files “never arrived”. caused a cancellation of benefits due to app not working last year. I could access files on my end of the app, they never could on their end. contacting last year did nothing. was basically told ” sucks […]
The app will leave prompts stating there has been an error and to try again later, happens about every time I log in to complete forms or send information. There have been plenty of times when my password has not been accepted. The app will say I have letters to review then when I try […]
I love how I can get most of the information I need for my case. I wish we could get all the details, but still very effective app. Update:. One thing that has been causing issues is I can’t add most documents and it is down more often than not on the weekends (when I […]
the app is wonderful to have, makes things much easier, but recently I’ve been having issues with the app. it has been getting stuck on the login, just completely freezes there, I can’t log in at all. This has happened a handful of times, and has lasted for a week the last time. currently having […]
Still nothing is fixed. Updating my review with a lower score. You all just updated the app and the website. Both are stuck in an endless cycle of Confirm Your Identity. Enter your info and says you have an existing account, and just does it again and again. You sent the renewal letter and gave […]
Can use some improvement. The app is decent as it’s basically the same as the website. It would be great if they added a way in which to see your SNAP/CHIP card balance. It could be helpful as it won’t take much time as it does to call on the phone to check the balance. […]
This app never loads files. It always has errors. Most of the time I can’t even login. Considering that your stamps could get taken away at any moment for late submissions of paperwork, you’d think that this app would function a little better. But what else can you expect when you’re low income and in […]
The system will never change my number or let me. It never lets me get my alerts or emails and simply says error at the top every damn time it says call 211 who is of no help either most of the time. My information is always late getting to me and you can be […]