Reviews for Barclays US

I live overseas and travel frequently. This app is so concerned about my ‘security’ it’s become completely unusable. At first it was extra steps to login, now, I get a ‘locked account’ notification whenever I try, and if I take the time to call to unlock, I’m told it’s not locked and the customer service […]

Fingerprint login stops working every other day “due to a recent update”, and when making a payment, you don’t have a pre-filled option to pay off the *current* balance. Only options are statement balance, minimum payment, or a custom amount. If you want to pay all of the current balance, you have to memorize or […]

First the bad: if I have repeat payments on but want to pay off the full amount, I shouldn’t have to cancel the automatic payment scheduled for 3 weeks from now to pay in full. That should happen automatically. But instead, with only this app for some reason, you need to go see what your […]

In the 2 ½ years I’ve had my card and account, I’ve not been able to get past the login page once. Sometimes I get an error saying the service is unavailable, sometimes it just crashes. Either way, would give no stars if possible. Update: I’ve reached out to their support team about the error […]

Overall really good app, but it would be nice if they had a feedback link for bug reporting. The most annoying one at the moment is that I can’t actually see my card balance because a big image of the card overlaps the number. I have to add it up from the other numbers. I […]

Can check basic stuff. I only have credit card with them, so can only review that part. My main issues with the app are 2 things. One is they don’t show the points accrued from each transaction in the list. You have to open the transaction one by one to see the points that you […]

AVOID!!!! The chat feature is no help. The app is clunky. They, without warning, will lower your available credit, even when you have been paying a good amount on the card each month. Oh & when I did talk to the chat feature they said the $700 I paid on my credit card would be […]

You can basically look at your balance and pay your bill, but that’s it. Anything else almost always requires calling customer support or chatting with an agent which is never timely. I just waited an hour to chat with an agent in the chat thinking it would be faster than calling. I’m literally only trying […]

I’ve lost count on how many times I’ve set up login in with my biometrics to my account. I set them up, but the next time I log in, I get this same error that there’s been an update and that I have to configure login in with my biometrics again. It’s really annoying. Edit: […]

I have Citi, Wells Fargo, Discover and US Bank. Also Barclays, which is by far the worst credit card I used to have (I just closed my account yesterday). I used it less than other cash rewards cards, because it simply not as good. So BARCLAYS decided to lower by credit limit, WITHOUT prior notice. […]

Tried to log in to make my payment, and was unable to do so. Kept giving an error message, tried multiple times during the day to log in, but to no avail. Wasn’t able to call to make a payment during the day, so woke up at 5am to make my payment the next day […]

I like to use my biometrics to login quickly and for the convenience of not having to remember my password. However inspite of enabling it each time I go to the app, it gets turned off after I log off with an error message that they’re not able to save my biometrics. It’s inconvenient for […]

Doesn’t work! I updated TODAY, so this isn’t me trying to use an outdated version. It let me log in, sent the text with the code, I typed it in, went to the next screen. Lots of changing shades, nothing of any value displayed, after several minutes “Something went wrong” appeared and the session was […]

Update 4/29: reaching out on Twitter was incredibly unhelpful. All they told me was how to enable biometrics, which I obviously know or I wouldn’t be in this situation in the first place. 3/19: Wish I could log in with my fingerprint more than one consecutive time, but it’s always: “Due to a recent Android […]

The app feels like it’s in beta. Each screen loads slowly, shows the name of the screen on the bottom for some reason, and there isn’t much of a flow across different features. The purchase notifications are unusable, as the options are declined, all, or none (app only). All sure does get all the notifications. […]

I had this since 2015 when it was good. I forgot when it changed for the worse but doing anything on the app is awful due to the lag. Just checking a transaction takes 7 seconds or more per click to load (I timed it). The lag in scrolling takes at least 5 seconds to […]

I like Barclaycard and have had the rewards card for 15 years and the American Airlines card 5 years. Both have an easy app to use (the Citi app is even easier). My only gripe with this credit card is the interest rate has never been reduced and is still at the same 28.9% it […]

I thought this credit card to be OK. After months of having them you will get hit with a few suprises like credit line decreases and temp holds/authorizations on purchases so system messes up and makes it look like there are duplicate purchases. I feel like the costumer service is not helpful at all and […]

Had to switch to Barclays, since the GM card was sold to them. You can’t set up text alerts, when you make a purchase. I spent an hour on chat, then calls, just to be told this function isn’t available yet, but it’s “coming soon” (maybe two months). Also, I have a red dot, like […]

The Barclays app used to be good, but not anymore. Whoever messed around with it should be fired. Some screens can easily be read. Other pages the font size is way too big and you don’t know who the charge is from. The scrolling feature doesn’t work properly to view charges. I’d be better off […]