Reviews for Barclays US

I live overseas and travel frequently. This app is so concerned about my 'security' it's become completely unusable. At first it was extra steps to login, now, I get a 'locked account' notification whenever I try, and if I take the time to call to unlock, I'm told it's not locked and the customer service has no clue what the issue is. Thanks for protecting me out of being able to easily access, Barclays. When I could access the app, it was fine.

Fingerprint login stops working every other day "due to a recent update", and when making a payment, you don't have a pre-filled option to pay off the *current* balance. Only options are statement balance, minimum payment, or a custom amount. If you want to pay all of the current balance, you have to memorize or write it down, then enter it as a custom amount. Mild inconvenience I know, but every other banking app gives you a quick option to pay your balance in full at any time of the month.

First the bad: if I have repeat payments on but want to pay off the full amount, I shouldn't have to cancel the automatic payment scheduled for 3 weeks from now to pay in full. That should happen automatically. But instead, with only this app for some reason, you need to go see what your automatic payment is and then subtract that from the amount you want to pay or cancel your automatic payment. This needs to be more user friendly For the good, the app runs smooth...

In the 2 ½ years I've had my card and account, I've not been able to get past the login page once. Sometimes I get an error saying the service is unavailable, sometimes it just crashes. Either way, would give no stars if possible. Update: I've reached out to their support team about the error twice since they replied to this review; no response both times. If someone from their Android support actually sees this, please reach out. I'd be more than happy to get this issue resolved 🙃

Overall really good app, but it would be nice if they had a feedback link for bug reporting. The most annoying one at the moment is that I can't actually see my card balance because a big image of the card overlaps the number. I have to add it up from the other numbers. I appreciate that, unlike many other businesses, their "contact us" page is a phone number for reaching real people, but it would would be nice to also offer a quicker feedback option.

Can check basic stuff. I only have credit card with them, so can only review that part. My main issues with the app are 2 things. One is they don't show the points accrued from each transaction in the list. You have to open the transaction one by one to see the points that you get. Annoying. Two is they don't have push notification for when a credit card is being used / charged. They can only send notifications when payment is posted, and they even group it, rendering it very useless. I don't know which charges belong to which, which ones are fraudulent, etc. The notifications system is so bad.

AVOID!!!! The chat feature is no help. The app is clunky. They, without warning, will lower your available credit, even when you have been paying a good amount on the card each month. Oh & when I did talk to the chat feature they said the $700 I paid on my credit card would be available in 10 days, which was a lie because when it did finally come available it was at the same time they lowered my available credit by $500 & charged interest on the card so now I have less then $200 available!!!!!

You can basically look at your balance and pay your bill, but that's it. Anything else almost always requires calling customer support or chatting with an agent which is never timely. I just waited an hour to chat with an agent in the chat thinking it would be faster than calling. I'm literally only trying to get a new bank card, a process that takes me 30 seconds on my Discover account. Very disappointed in the Barclay's App.

I've lost count on how many times I've set up login in with my biometrics to my account. I set them up, but the next time I log in, I get this same error that there's been an update and that I have to configure login in with my biometrics again. It's really annoying. Edit: On top of that, they're asking reviewers to submit a ticket to their Social Media team on X or Facebook. If users are reporting bugs here, you should be passing those on to your engineering team, not asking us to do it.

I have Citi, Wells Fargo, Discover and US Bank. Also Barclays, which is by far the worst credit card I used to have (I just closed my account yesterday). I used it less than other cash rewards cards, because it simply not as good. So BARCLAYS decided to lower by credit limit, WITHOUT prior notice. I have a FICO score well over 800. Apparently, they don't know how to keep good loyal customers with over 10 year relationship. GOOD RIDDANCE!!