It logged me out and won't let me log back in to pay for more service. It's almost like they want me to switch to a new provider. And I just might on this next check. I've never had more of a struggle to pay for minutes. They send text after text asking you to buy more then they log you out so you can't. It seems to me that a low rating on Google isn't enough to get their attention. Now they need to have hundreds of people complaining in the reviews and not bothering to fix the issues given.
Andrew Y. (804Rider)
Glitchy and non-cooperative. Long time customer, but this app has always been horrible and difficult to use. I've always been tempted to go to a different service strictly because of that. Let's see if this update has changed anything.... If not, bye bye straight talk . I saved a new payment method and tried using it but it charged my previous card for some reason, when I went to go edit and delete the card it wouldn't let me. It was not set to be default payment either.
Bagel
The new update is terrible. "Add airtime for a friend" is gone. I can't add a line to my account. Seems like everything I click on says "contact customer service". When I do, they can't help unless I want to purchase the plan through chat, text or the website. If I have to buy it somewhere else what is the point of having the app? The reward points are broken. Rosy was one of the worst customer service representatives I have dealt with in a long time. Rheeka (spelling?) And Sheira were lovely!
Ziggy
one of the worst mobile apps in the history of mobile apps. not only is the customer service abysmal, but the app does not work half of the time. for instance I have been trying to remove a payment method for the past week yet the mobile app continues to give me the same continuous error. also let's mention that the app is so bloated with junk that it does not need, that it physically slows down the app. 1/5 for being one of the worst apps I have ever used.
Dochary Crow
I can't do anything. Some how the app logged me out of my account and I can't log back in, it won't let me. No matter what I try to refill my time on the app, it won't work and pops up as an error. I'll be honest, I'm not very tech savvy person, but I always seem to accidentally find what I needed to..... But this time, pretty sure it's the app and not me. You need to fix it.
Jordan Kees
I've never had any issues with straight talk nor the app, I've always used the website to refill my service. Recently upgraded to the unlimited 65$ data card and after one or two times using the hotspot, it doesn't grant access to anyone connected. IVE TRIED EVERYTHING . Then I try to access the account dashboard to be sure theres nothing wrong there, I get a 'somethings wrong' error. Updating to see if it fixes the issue.
Slick S
Most of the icons in app give you an error message and don't open. I've also been on auto refill for years now, and I have no way of being able to see if I've been accumulating points, since "my rewards" icon won't open. Would be nice if straight talk would make sure as loyal customers were rewarded for our loyalty, as I've been on their network for around a decade now, and have never gotten any rewards or service plans, despite all the money I've spent.
Sarah Kines
This phone service was good but recently we have been having trouble after trouble and having to call several times just to get things right. Sometimes calls are dropped. The app doesn't work so we went to Walmart to get it and it still didn't work and had to call to square things out. I'm done with straight talk. I advise people to not get straight talk. Unreliable. Oh yeah after a certain amount of time the " unlimited" is not unlimited it slows way way down to unusable. So false advertising.
Skaz X-XIII
Recent update is utter trash, every time I try to browse to redeem my points it just kicks me back to the dashboard. Repeatedly asks me to enter my password, and now I can't even find the option to enter the number from the physical cards for renewing my service, I had to go through the text option. What the hell did you guys do to this app? I can't use it for anything now, great job.
Brandon Taylor
you get exactly what little you pay for. This is not a real company that provides anything other than storing your data and take your money while they are doing it. Service is unreliable. You call to fix an issue. It's always your fault. Customer service can't help you do anything but if you'd like to make a payment. They're great at not reminding you when your bill is due. They offer nothing but the lowest rated service. Switching as soon as possible!!!!
