Purchased tickets to an event. Logged in and did a screenshot of the tickets. Then every other attempt to log in it prompted a log in error notification. So I would change the password, which the app said had applied. But then when I would attempt to log back in at the venue it would give another same error message. This happened over 12 times. The event had to call in to Stub Hub to get it resolved. Worst App experience ever!!
Scott M
Could not dislike this app more. I can only search for tickets one time and then get errors when clicking on an event to see available tickets. Even after I close the app and reopen, it still doesn't work. I need to uninstall/reinstall the app every single time i want to search for now tickets. And as a seller I do not like how they hide your tickets unless they are the lowest price in the area. Not a good experience as a seller or buyer.
Mark
App rarely works correctly. Been 'using' it for about a year. Very often freezes up, unresponsive, or just doesn't launch at all. uninstalled and reinstalled at least a dozen times. Usually, I had to resort to using the website instead of the app. Now I'm done with it and since Stub Hub's customer service is so bad, I'm done with them as well.
George Papadopoulos
Worst ticket resale app. Do not use this service as a buyer or seller! They will rip you off. I lost money on sale, probably because a buyer reneged, I lost the value of my sale PLUS I was charged the cost of my own tickets! I'm not sure how their failure to deliver my sale tickets to buyer meant that they should be entitled to their commission but also the full sale value of tickets. Customer service is in on the scam! Crazy! Don't do it!
Melissa Ackermann
This app is garbage. I've used it hundreds of times over more than a decade, but never again. It's basically a scam now: Buy tickets, credit card is charged, tickets never transfer, waste time in chat, waste hours/days waiting for support to solve problem. They make you wait till an hour or two before event, then tell you sorry, we'll refund your tickets. I don't want a refund, I WANT TO GO TO THE EVENT. This has happened to me multiple times - *twice* in a month. DONE.
Mark Osborne
StubHub is awful, and you shouldn't give them your money. They allow sellers to misrepresent Parking Pass locations, as noted by customer service when I sought a refund, "the Pass the seller sold you is a short half mile walk to the location we showed it as being on the site." Unbelievable they allow this to happen and then deny it is wrong, even though it is clearly a bait and switch. Their excuse is that the Pass you bought is valid, even if it isn't in the location they put on their map.
Jacob Butt
this company spent half a day telling me they'd been escalating the fact that a seller didn't deliver my tickets. I went to the venue, waited outside and still nothing. finally, 30 minutes before the show after talking with 5 people they emailed me saying they'd found alternative tickets. I clicked the link, and there were none available. 0/10 experience. I would trust Facebook marketplace more than this app
Jon Harbour
There's a breaking bug in this app. If you turn off Android location service, the app goes into a locked cycle of showing a "suggestion" dialog to turn on location service, with no option to skip it. the only solution is to kill the app and reopen it. and then this damn dialogue will come up again after a while. I will not be forced to turn services on and off for a misbehaving app. do not tell me to turn on something. you need to fix this damn bug. I entered my location manually. deal with it.
Michael Rogers
BEWARE OVER CHARGES. Very disappointing in this company. Very misleading with the additional fees. I should have used ticketmaster since I would have paid a lot less (including fees). Stubhub overcharged me and misled me with the pricing. I will make sure I use ticketmaster moving forward for all future purchases. Do not use unless you like to give extra money away.
Jesus Ayala
So I posted my tickets for sale. The tickets sold, and the customer wasn't happy with the location due to a fat finger error. same section just wrong row, offered a decent discount for the error on my end. They declined, which was fine. But the tickets were sent back to StubHud, not myself. They lost my tickets, and customer care said they were working to see what happened. never heard back, now I'm getting an 800 dollar charge for not satisfying the sale and they lost my tickets.
